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GanttPRO vs Zendesk

GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: GanttPRO covers Gantt charts, Zendesk covers Ticket management.

Where they differ

Only the attributes on which GanttPRO and Zendesk actually diverge.

Attributes where GanttPRO and Zendesk differ
AttributeGanttPROZendesk
Starting priceOn request$19/month
Founded20152007

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Google Drive
  • SSL encryption
  • Web support

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Jira
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Zendesk
  • Planning resources and budgets against a project timelinenot Zendesk

Zendesk

  • Help desk and ticketing system managementnot GanttPRO
  • Omnichannel customer supportnot GanttPRO
  • Knowledge base and self-service portalsnot GanttPRO
  • AI-assisted customer servicenot GanttPRO

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is GanttPRO or Zendesk better?
Neither clearly leads. GanttPRO starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GanttPRO or Zendesk?
GanttPRO starts at On request and Zendesk at $19/month.
Does GanttPRO or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is GanttPRO best used for?
GanttPRO is most often used for building gantt chart schedules with auto scheduling and dependencies, planning resources and budgets against a project timeline. Of those, building gantt chart schedules with auto scheduling and dependencies and planning resources and budgets against a project timeline are not what Zendesk is typically brought in for.
What can GanttPRO do that Zendesk cannot?
GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Jira, Slack.
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