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Amazon Connect vs GanttPRO

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • They diverge on capability: Amazon Connect covers Voice, GanttPRO covers Gantt charts.

Where they differ

Only the attributes on which Amazon Connect and GanttPRO actually diverge.

Attributes where Amazon Connect and GanttPRO differ
AttributeAmazon ConnectGanttPRO
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
Founded20062015

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Slack
  • Google Drive

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot GanttPRO
  • Voice, chat, email and SMS in one queuenot GanttPRO
  • Conversational analytics and agent assistnot GanttPRO
  • Outbound campaigns and automated contactnot GanttPRO
  • Workforce scheduling for contact centre agentsnot GanttPRO

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Amazon Connect
  • Planning resources and budgets against a project timelinenot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Questions people ask

Is Amazon Connect or GanttPRO better?
Neither clearly leads. Amazon Connect starts at Free and GanttPRO at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or GanttPRO?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for GanttPRO.
Does Amazon Connect or GanttPRO run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. GanttPRO starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what GanttPRO is typically brought in for.
What can Amazon Connect do that GanttPRO cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Both handle Web support.
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