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Freshworks Customer Service Suite vs GanttPRO

Freshworks Customer Service Suite logo

Freshworks Customer Service Suite

Software

Unified customer service powered by AI

From
Free
Rated
-
Full reviewWebsite
GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Freshworks Customer Service Suite has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshworks Customer Service Suite separate products for support, chat, and CRM create context fragmentation between teams; GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • They diverge on capability: Freshworks Customer Service Suite covers Unified inbox, GanttPRO covers Gantt charts.

Where they differ

Only the attributes on which Freshworks Customer Service Suite and GanttPRO actually diverge.

Attributes where Freshworks Customer Service Suite and GanttPRO differ
AttributeFreshworks Customer Service SuiteGanttPRO
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile (iOS, Android)Web
Founded20102015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshworks Customer Service Suite

  • Unified inbox
  • AI-powered chatbot
  • Ticketing system
  • Self-service portal
  • Analytics
  • Automation
  • Microsoft Teams
  • Salesforce

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Google Drive
  • SSL encryption

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshworks Customer Service Suite

  • Customer supportnot GanttPRO
  • Help desknot GanttPRO
  • Self-servicenot GanttPRO

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Freshworks Customer Service Suite
  • Planning resources and budgets against a project timelinenot Freshworks Customer Service Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshworks Customer Service Suite

  • Separate products for support, chat, and CRM create context fragmentation between teams
  • Add-ons and renewal uplifts typically increase real costs 30-50% above published pricing
  • Customization beyond default configurations requires significant training and consulting fees

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Pricing, plan by plan

Freshworks Customer Service Suite

Free

No published plan breakdown. See the Freshworks Customer Service Suite review.

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Which should you pick?

Choose Freshworks Customer Service Suite if

  • You need unified inbox.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want ai-powered chatbot.
Freshworks Customer Service Suite review

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Questions people ask

Is Freshworks Customer Service Suite or GanttPRO better?
Neither clearly leads. Freshworks Customer Service Suite starts at Free and GanttPRO at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshworks Customer Service Suite or GanttPRO?
Freshworks Customer Service Suite has a free tier; the other does not. Paid plans start at Free for Freshworks Customer Service Suite and On request for GanttPRO.
Does Freshworks Customer Service Suite or GanttPRO run on more platforms?
Freshworks Customer Service Suite runs on Web, Mobile (iOS, Android). GanttPRO runs on Web.
Can I use Freshworks Customer Service Suite for free?
Yes. Freshworks Customer Service Suite has a free tier, so you can try it without paying. GanttPRO starts at On request.
What is Freshworks Customer Service Suite best used for?
Freshworks Customer Service Suite is most often used for customer support, help desk, self-service. Of those, customer support and help desk are not what GanttPRO is typically brought in for.
What can Freshworks Customer Service Suite do that GanttPRO cannot?
Freshworks Customer Service Suite covers Unified inbox, AI-powered chatbot, Ticketing system, Self-service portal. GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Both handle Slack, Web support.

Answered from the vendors’ own pages

Freshworks Customer Service Suite: What products are included in Freshworks Customer Service Suite?

The suite includes Freshdesk for support ticketing, Freshchat for live chat and messaging, and Freshsales for CRM. Pricing varies per product based on features and user count.

Source
Freshworks Customer Service Suite: Does Freshworks offer a free tier?

Yes. Freshdesk offers a free plan for 1-2 agents for 6 months. Paid plans start at $19/agent/month for Growth tier.

Source
Freshworks Customer Service Suite: Does Freshworks integrate with Slack?

Yes. Freshworks offers official Slack integration via the Freshdesk and Freshservice Slack apps, enabling ticket creation, notifications, and agent messaging directly in Slack.

Source
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Related pages

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