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Software · head to head

GanttPRO vs Salesforce Service Cloud

GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: GanttPRO covers Gantt charts, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which GanttPRO and Salesforce Service Cloud actually diverge.

Attributes where GanttPRO and Salesforce Service Cloud differ
AttributeGanttPROSalesforce Service Cloud
Starting priceOn request$25/month
PlatformsWebWeb, Ios, Android
Founded20151999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Google Drive
  • SSL encryption

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Salesforce Service Cloud
  • Planning resources and budgets against a project timelinenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot GanttPRO
  • Field servicenot GanttPRO
  • Self-service portalsnot GanttPRO
  • AI-powered supportnot GanttPRO

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is GanttPRO or Salesforce Service Cloud better?
Neither clearly leads. GanttPRO starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GanttPRO or Salesforce Service Cloud?
GanttPRO starts at On request and Salesforce Service Cloud at $25/month.
Does GanttPRO or Salesforce Service Cloud run on more platforms?
GanttPRO runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What is GanttPRO best used for?
GanttPRO is most often used for building gantt chart schedules with auto scheduling and dependencies, planning resources and budgets against a project timeline. Of those, building gantt chart schedules with auto scheduling and dependencies and planning resources and budgets against a project timeline are not what Salesforce Service Cloud is typically brought in for.
What can GanttPRO do that Salesforce Service Cloud cannot?
GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support.
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