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GanttPRO vs Gladly

GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: GanttPRO covers Gantt charts, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which GanttPRO and Gladly actually diverge.

Attributes where GanttPRO and Gladly differ
AttributeGanttPROGladly
Starting priceOn request$180/month
PlatformsWebWeb, Ios, Android
Founded20152014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Slack
  • Google Drive

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Gladly
  • Planning resources and budgets against a project timelinenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot GanttPRO
  • Handling support conversations across voice, messaging and emailnot GanttPRO

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is GanttPRO or Gladly better?
Neither clearly leads. GanttPRO starts at On request and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GanttPRO or Gladly?
GanttPRO starts at On request and Gladly at $180/month.
Does GanttPRO or Gladly run on more platforms?
GanttPRO runs on Web. Gladly runs on Web, Ios, Android.
What is GanttPRO best used for?
GanttPRO is most often used for building gantt chart schedules with auto scheduling and dependencies, planning resources and budgets against a project timeline. Of those, building gantt chart schedules with auto scheduling and dependencies and planning resources and budgets against a project timeline are not what Gladly is typically brought in for.
What can GanttPRO do that Gladly cannot?
GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support.
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