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Software · head to head

GanttPRO vs Jira Service Management

GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: GanttPRO covers Gantt charts, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which GanttPRO and Jira Service Management actually diverge.

Attributes where GanttPRO and Jira Service Management differ
AttributeGanttPROJira Service Management
Starting priceOn requestFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded20152002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Google Drive
  • SSL encryption

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Jira Service Management
  • Planning resources and budgets against a project timelinenot Jira Service Management

Jira Service Management

  • IT service managementnot GanttPRO
  • Incident responsenot GanttPRO
  • Change managementnot GanttPRO
  • Asset trackingnot GanttPRO

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is GanttPRO or Jira Service Management better?
Neither clearly leads. GanttPRO starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GanttPRO or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for GanttPRO and Free for Jira Service Management.
Does GanttPRO or Jira Service Management run on more platforms?
GanttPRO runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. GanttPRO starts at On request.
What is GanttPRO best used for?
GanttPRO is most often used for building gantt chart schedules with auto scheduling and dependencies, planning resources and budgets against a project timeline. Of those, building gantt chart schedules with auto scheduling and dependencies and planning resources and budgets against a project timeline are not what Jira Service Management is typically brought in for.
What can GanttPRO do that Jira Service Management cannot?
GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, Web support.
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