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Software · head to head

Customerly vs GanttPRO

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • They diverge on capability: Customerly covers Live chat, GanttPRO covers Gantt charts.

Where they differ

Only the attributes on which Customerly and GanttPRO actually diverge.

Attributes where Customerly and GanttPRO differ
AttributeCustomerlyGanttPRO
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Google Drive
  • SSL encryption

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot GanttPRO
  • Lead generationnot GanttPRO
  • Email marketingnot GanttPRO
  • Customer feedbacknot GanttPRO

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Customerly
  • Planning resources and budgets against a project timelinenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Questions people ask

Is Customerly or GanttPRO better?
Neither clearly leads. Customerly starts at Free and GanttPRO at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or GanttPRO?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for GanttPRO.
Does Customerly or GanttPRO run on more platforms?
Customerly runs on Web, Ios, Android. GanttPRO runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. GanttPRO starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what GanttPRO is typically brought in for.
What can Customerly do that GanttPRO cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Both handle Slack, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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