Softwr

Software · head to head

Freshdesk vs GanttPRO

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • They diverge on capability: Freshdesk covers Ticketing, GanttPRO covers Gantt charts.

Where they differ

Only the attributes on which Freshdesk and GanttPRO actually diverge.

Attributes where Freshdesk and GanttPRO differ
AttributeFreshdeskGanttPRO
Starting price$19/monthOn request
Founded20102015

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Google Drive
  • SSL encryption
  • Web support

Both cover

  • Slack
  • Jira

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot GanttPRO
  • Customer support portal and knowledge basenot GanttPRO
  • Multi-channel support coordinationnot GanttPRO
  • AI-assisted support agent interactionnot GanttPRO

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot Freshdesk
  • Planning resources and budgets against a project timelinenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Questions people ask

Is Freshdesk or GanttPRO better?
Neither clearly leads. Freshdesk starts at $19/month and GanttPRO at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or GanttPRO?
Freshdesk starts at $19/month and GanttPRO at On request.
Does Freshdesk or GanttPRO run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what GanttPRO is typically brought in for.
What can Freshdesk do that GanttPRO cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Both handle Slack, Jira.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshdesk

More on GanttPRO

Keep looking

Other head to heads