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Software · head to head

8x8 Contact Center vs Clockify

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Clockify the free plan stops at 5 users
  • They diverge on capability: 8x8 Contact Center covers Voice, Clockify covers Timer & manual time entry.

Where they differ

Only the attributes on which 8x8 Contact Center and Clockify actually diverge.

Attributes where 8x8 Contact Center and Clockify differ
Attribute8x8 Contact CenterClockify
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows, Macos, Linux, Ios, Android, Browser-extension
Founded19872017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Clockify
  • Contact centernot Clockify
  • Remote worknot Clockify
  • Customer supportnot Clockify

Clockify

  • Employee time trackingnot 8x8 Contact Center
  • Project time budgetsnot 8x8 Contact Center
  • Client billingnot 8x8 Contact Center
  • Productivity analysisnot 8x8 Contact Center
  • Payroll calculationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Questions people ask

Is 8x8 Contact Center or Clockify better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Clockify at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Clockify?
Clockify has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Clockify.
Does 8x8 Contact Center or Clockify run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Clockify is typically brought in for.
What can 8x8 Contact Center do that Clockify cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Both handle SOC2, GDPR.
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