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Software · head to head

Clockify vs Kustomer

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Clockify covers Timer & manual time entry, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Clockify and Kustomer actually diverge.

Attributes where Clockify and Kustomer differ
AttributeClockifyKustomer
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionWeb, Cloud
Founded20172015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Both cover

  • GDPR
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot Kustomer
  • Project time budgetsnot Kustomer
  • Client billingnot Kustomer
  • Productivity analysisnot Kustomer
  • Payroll calculationnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Clockify
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Clockify
  • Enterprises seeking customer 360 views and advanced workflow automationnot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Clockify or Kustomer better?
Neither clearly leads. Clockify starts at Free and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or Kustomer?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and On request for Kustomer.
Does Clockify or Kustomer run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Kustomer runs on Web, Cloud.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. Kustomer starts at On request.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Kustomer is typically brought in for.
What can Clockify do that Kustomer cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle GDPR, SOC2.
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