Softwr

Software · head to head

8x8 Contact Center vs Loom

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: 8x8 Contact Center covers Voice, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which 8x8 Contact Center and Loom actually diverge.

Attributes where 8x8 Contact Center and Loom differ
Attribute8x8 Contact CenterLoom
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • Zendesk
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Loom
  • Contact centernot Loom
  • Remote worknot Loom
  • Customer supportnot Loom

Loom

  • Asynchronous video communication and screen recordingnot 8x8 Contact Center
  • Product demonstrations and tutorialsnot 8x8 Contact Center
  • Meeting transcription and documentationnot 8x8 Contact Center
  • Team communication and knowledge sharingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is 8x8 Contact Center or Loom better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Loom?
Loom has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Loom.
Does 8x8 Contact Center or Loom run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Loom is typically brought in for.
What can 8x8 Contact Center do that Loom cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Zendesk, SOC2, GDPR.
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