Softwr

Software · head to head

8x8 Contact Center vs BambooHR

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
BambooHR logo

BambooHR

Software

HR software with heart

From
$10/month per employee
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; BambooHR organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • They diverge on capability: 8x8 Contact Center covers Voice, BambooHR covers Employee database.

Where they differ

Only the attributes on which 8x8 Contact Center and BambooHR actually diverge.

Attributes where 8x8 Contact Center and BambooHR differ
Attribute8x8 Contact CenterBambooHR
Starting price$85/month$10/month per employee
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in BambooHR

  • Employee database
  • Time-off management
  • Benefits tracking
  • Performance reviews
  • Onboarding
  • Reporting & analytics
  • Mobile access
  • Document management

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot BambooHR
  • Contact centernot BambooHR
  • Remote worknot BambooHR
  • Customer supportnot BambooHR

BambooHR

  • HR system of record with employee data and documentsnot 8x8 Contact Center
  • Time off tracking and approvalsnot 8x8 Contact Center
  • Applicant tracking and onboardingnot 8x8 Contact Center
  • Performance reviews and 1:1s on the Pro tiernot 8x8 Contact Center
  • Compensation planning and benchmarking on Elitenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

BambooHR

  • Organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • Per-employee pricing starts at 26 employees, from $10 on Core
  • Performance management, 360 reviews and recognition all require Pro at $17 per employee per month
  • Compensation management, salary benchmarking and advanced analytics are Elite only at $25 per employee per month
  • Compliance training is rationed by tier, at 1 course on Core against 300 on Elite

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

BambooHR

$10/month per employee

No published plan breakdown. See the BambooHR review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose BambooHR if

  • You need employee database.
  • You work on Web, Ios, Android, Api.
  • You also want time-off management.
BambooHR review

Questions people ask

Is 8x8 Contact Center or BambooHR better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and BambooHR at $10/month per employee, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or BambooHR?
8x8 Contact Center starts at $85/month and BambooHR at $10/month per employee.
Does 8x8 Contact Center or BambooHR run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. BambooHR runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what BambooHR is typically brought in for.
What can 8x8 Contact Center do that BambooHR cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. BambooHR covers Employee database, Time-off management, Benefits tracking, Performance reviews. Both handle SOC2, GDPR.
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