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Software · head to head

Clockify vs Dialpad Contact Center

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: Clockify covers Timer & manual time entry, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which Clockify and Dialpad Contact Center actually diverge.

Attributes where Clockify and Dialpad Contact Center differ
AttributeClockifyDialpad Contact Center
Starting priceFree$95/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionWeb, Desktop, Ios, Android
Founded20172011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Both cover

  • GDPR
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot Dialpad Contact Center
  • Project time budgetsnot Dialpad Contact Center
  • Client billingnot Dialpad Contact Center
  • Productivity analysisnot Dialpad Contact Center
  • Payroll calculationnot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Clockify
  • Routing and monitoring customer calls with live transcriptionnot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is Clockify or Dialpad Contact Center better?
Neither clearly leads. Clockify starts at Free and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or Dialpad Contact Center?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and $95/month for Dialpad Contact Center.
Does Clockify or Dialpad Contact Center run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Dialpad Contact Center is typically brought in for.
What can Clockify do that Dialpad Contact Center cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle GDPR, SOC2.
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