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Software · head to head

Clockify vs Dixa

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Clockify covers Timer & manual time entry, Dixa covers Unified inbox.

Where they differ

Only the attributes on which Clockify and Dixa actually diverge.

Attributes where Clockify and Dixa differ
AttributeClockifyDixa
Starting priceFree$39/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionWeb, Ios, Android
Founded20172015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Both cover

  • GDPR
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot Dixa
  • Project time budgetsnot Dixa
  • Client billingnot Dixa
  • Productivity analysisnot Dixa
  • Payroll calculationnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Clockify
  • Routing conversations to agents by skill and customer datanot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Clockify or Dixa better?
Neither clearly leads. Clockify starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or Dixa?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and $39/month for Dixa.
Does Clockify or Dixa run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Dixa runs on Web, Ios, Android.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Dixa is typically brought in for.
What can Clockify do that Dixa cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle GDPR, SOC2, ISO27001.
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