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Software · head to head

Chatwoot vs Clockify

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Clockify the free plan stops at 5 users
  • They diverge on capability: Chatwoot covers Live chat, Clockify covers Timer & manual time entry.

Where they differ

Only the attributes on which Chatwoot and Clockify actually diverge.

Attributes where Chatwoot and Clockify differ
AttributeChatwootClockify
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedWeb, Windows, Macos, Linux, Ios, Android, Browser-extension

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown), founded (2017).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Both cover

  • GDPR
  • SSL

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Clockify
  • Privacy-first chatnot Clockify
  • Multi-channel supportnot Clockify

Clockify

  • Employee time trackingnot Chatwoot
  • Project time budgetsnot Chatwoot
  • Client billingnot Chatwoot
  • Productivity analysisnot Chatwoot
  • Payroll calculationnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Questions people ask

Is Chatwoot or Clockify better?
Neither clearly leads. Chatwoot starts at Free and Clockify at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Clockify?
Chatwoot starts at Free and Clockify at Free.
Does Chatwoot or Clockify run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Clockify is typically brought in for.
What can Chatwoot do that Clockify cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Both handle GDPR, SSL.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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