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Software · head to head

Clockify vs Freshservice

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Clockify covers Timer & manual time entry, Freshservice covers Incident management.

Where they differ

Only the attributes on which Clockify and Freshservice actually diverge.

Attributes where Clockify and Freshservice differ
AttributeClockifyFreshservice
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionWeb, Ios, Android
Founded20172010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • GDPR
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot Freshservice
  • Project time budgetsnot Freshservice
  • Client billingnot Freshservice
  • Productivity analysisnot Freshservice
  • Payroll calculationnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Clockify
  • Asset management and change control for IT teamsnot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Clockify or Freshservice better?
Neither clearly leads. Clockify starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or Freshservice?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and $19/month for Freshservice.
Does Clockify or Freshservice run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Freshservice runs on Web, Ios, Android.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Freshservice is typically brought in for.
What can Clockify do that Freshservice cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle GDPR, SOC2, ISO27001.
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