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Clockify vs HelpCrunch

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
HelpCrunch logo

HelpCrunch

Software

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • They diverge on capability: Clockify covers Timer & manual time entry, HelpCrunch covers Live Chat Widget.

Where they differ

Only the attributes on which Clockify and HelpCrunch actually diverge.

Attributes where Clockify and HelpCrunch differ
AttributeClockifyHelpCrunch
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionweb, ios, android
Founded2017Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot HelpCrunch
  • Project time budgetsnot HelpCrunch
  • Client billingnot HelpCrunch
  • Productivity analysisnot HelpCrunch
  • Payroll calculationnot HelpCrunch

HelpCrunch

  • Real-time website customer supportnot Clockify
  • Consolidating support and marketing email in one toolnot Clockify
  • AI-automated first-line customer responsesnot Clockify
  • Small business helpdesk ticketingnot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Questions people ask

Is Clockify or HelpCrunch better?
Neither clearly leads. Clockify starts at Free and HelpCrunch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or HelpCrunch?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and On request for HelpCrunch.
Does Clockify or HelpCrunch run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. HelpCrunch runs on web, ios, android.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. HelpCrunch starts at On request.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what HelpCrunch is typically brought in for.
What can Clockify do that HelpCrunch cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
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