All industries · head to head
Clockify vs Freshdesk
The short version
- Only Clockify has a free tier, so it costs nothing to try first.
- Each has a real cost: Clockify the free plan stops at 5 users; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
- They diverge on capability: Clockify covers Timer & manual time entry, Freshdesk covers Ticketing.
Where they differ
Only the attributes on which Clockify and Freshdesk actually diverge.
Identical on both: user rating (Not yet rated), category (All industries).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Clockify
- Timer & manual time entry
- Timesheets
- Calendar view
- Projects & tasks
- Reports & analytics
- Team dashboard
- Kiosk mode
- Offline mode
Only in Freshdesk
- Ticketing
- Automation
- Self-service
- Team collaboration
- Multi-channel support
- SLA management
- Reporting
- Mobile apps
Both cover
- Jira
- Google Calendar
- GDPR
- SOC2
- ISO27001
What people use each for
The jobs each tool is most often brought in to do.
Clockify
- Employee time trackingnot Freshdesk
- Project time budgetsnot Freshdesk
- Client billingnot Freshdesk
- Productivity analysisnot Freshdesk
- Payroll calculationnot Freshdesk
Freshdesk
- Help desk and ticketing systemnot Clockify
- Customer support portal and knowledge basenot Clockify
- Multi-channel support coordinationnot Clockify
- AI-assisted support agent interactionnot Clockify
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Clockify
- The free plan stops at 5 users
- Free accounts are throttled to 30 API requests per hour and 3 webhooks
- Reporting on the free plan only covers a 1 month range
- Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
- SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month
Freshdesk
- Growth tier lacks multilingual helpdesk and custom reporting dashboards
- Skill-based routing available only on Enterprise tier
- Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
- AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
- Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)
Pricing, plan by plan
Clockify
Free- FreeFree
- Unlimited users
- Unlimited projects
- Time tracking
- Basic$3.99/user/month
- Bulk edit
- Billable rates
- Rounding
- Standard$5.49/user/month
- Timesheet approvals
- Invoicing
- Scheduled reports
- Pro$7.99/user/month
- Profit & loss
- GPS tracking
- Screenshots
Freshdesk
$19/monthNo published plan breakdown. See the Freshdesk review.
Which should you pick?
Choose Clockify if
- You need timer & manual time entry.
- You want to start without paying.
- You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
- You also want timesheets.
Questions people ask
- Is Clockify or Freshdesk better?
- Neither clearly leads. Clockify starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Clockify or Freshdesk?
- Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and $19/month for Freshdesk.
- Does Clockify or Freshdesk run on more platforms?
- Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Freshdesk runs on Web.
- Can I use Clockify for free?
- Yes. Clockify has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
- What is Clockify best used for?
- Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Freshdesk is typically brought in for.
- What can Clockify do that Freshdesk cannot?
- Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Jira, Google Calendar, GDPR, SOC2.
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