NICE CXonevs
Aircall
Aircall: Cloud phone system for modern business
NICE CXone
The world's leading cloud contact center
As of 30 August 2026, NICE CXone starts at $110/month. NICE CXone is a cloud-native contact center platform that combines omnichannel routing, analytics, workforce optimization, automation, and AI. Softwr lists it under Telecommunications. NICE CXone is made by NICE Ltd, launched in 1986, available on Web, Windows, macOS.
Overview
What NICE CXone does
NICE CXone is a cloud-native contact center platform that combines omnichannel routing, analytics, workforce optimization, automation, and AI.
What people use it for
- Enterprise contact center
- Workforce optimization
- Quality management
- Customer analytics
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about NICE CXone.
- Usage-based billing adds unpredictable costs on top of per-agent fees
- Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features
Cross-shopped
What people choose instead of NICE CXone
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- NICE CXonevsFive9
Five9: Intelligent cloud contact center
- NICE CXonevsTalkdesk
Talkdesk: Cloud contact center for innovative enterprises
- NICE CXonevsTwilio
Twilio: Cloud communications platform for SMS, voice, and video
Pricing
What NICE CXone costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Omnichannel Suite
$110 /mo
- Voice, digital channels, omnichannel routing
- Recording and compliance features
Essential Suite
$135 /mo
- All Omnichannel Suite features
- Screen recording and quality management
Core Suite
$169 /mo
- All Essential Suite features
- Performance management and interaction analytics
Complete Suite
$209 /mo
- All Core Suite features
- AI copilot tools and gamification
Ultimate Suite
$249 /mo
- All Complete Suite features
- AI Agents for Proactive Engagement and Self-Service
- Sales and marketing automation
- Plus $0.25 per session usage charges
Capabilities
Features
Omnichannel routing
ACD
IVR
WFM
Quality management
Analytics
AI automation
Salesforce
Integration with Salesforce
Microsoft Dynamics
Integration with Microsoft Dynamics
ServiceNow
Integration with ServiceNow
SAP
Integration with SAP
Oracle
Integration with Oracle
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does NICE CXone cost?
NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.
SourceDoes NICE CXone offer a free version or trial?
No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.
SourceWhat is the difference between NICE CXone suites?
Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.
SourceBehind it
Who makes NICE CXone
- Company
- NICE Ltd
- Based in
- Ra'anana, Israel
Keep looking
Where to go from NICE CXone
- NICE CXone alternativesEvery product people weigh against it
- NICE CXone pricingPlans, floors and what the tiers exclude
- NICE CXone badgesWhich rules it meets, and the figure behind each
- All Telecommunications softwareThe full category
- Best Telecommunications softwareThe shortlist, and how it was cut
Best Telecommunications software for
Compare NICE CXone with
- Five9
- Talkdesk
- Genesys Cloud
- RingCentral
- 8x8
- Dialpad
- Twilio
- Aircall
- OneSignal
- Infobip
- Vonage
- Telnyx
- 46elks
- Bandwidth
- Exotel
- Knowlarity
- RingCentral
- 8x8
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Softwr does not host reviews and shows no star rating for NICE CXone, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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Every tier, and where the cost actually lands
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NICE CXone badge
Its rating, and an embed for your own site
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