Software · head to head
NICE CXone vs OneSignal
O
OneSignal
Software
Customer engagement and messaging, without the complexity
- From
- Free
- Rated
- -
The short version
- Only OneSignal has a free tier, so it costs nothing to try first.
- Each has a real cost: NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL; OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
Where they differ
Only the attributes on which NICE CXone and OneSignal actually diverge.
| Attribute | NICE CXone | OneSignal |
|---|---|---|
| Starting price | $71/month | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Platforms | Web, Desktop | Web |
| Founded | 1986 | Unknown |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in NICE CXone
- Omnichannel routing
- ACD
- IVR
- WFM
- Quality management
- Analytics
- AI automation
- Salesforce
Only in OneSignal
Nothing recorded that NICE CXone does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
NICE CXone
- Enterprise contact centernot OneSignal
- Workforce optimizationnot OneSignal
- Quality managementnot OneSignal
- Customer analyticsnot OneSignal
OneSignal
No use cases recorded yet. See the OneSignal review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
NICE CXone
- Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
OneSignal
- Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
- Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier
Pricing, plan by plan
NICE CXone
$71/month- Digital Agent$71/month
- Digital channels
- Basic routing
- Analytics
- Voice Agent$94/month
- Voice
- IVR
- Recording
- Omnichannel Agent$110/month
- All channels
- WFO
- Advanced AI
- Enterprise$undefined/month
- Custom
- Premium support
- Full suite
OneSignal
FreeNo published plan breakdown. See the OneSignal review.
Which should you pick?
Choose NICE CXone if
- You need omnichannel routing.
- You work on Web, Desktop.
- You also want acd.
Questions people ask
- Is NICE CXone or OneSignal better?
- Neither clearly leads. NICE CXone starts at $71/month and OneSignal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, NICE CXone or OneSignal?
- OneSignal has a free tier; the other does not. Paid plans start at $71/month for NICE CXone and Free for OneSignal.
- Does NICE CXone or OneSignal run on more platforms?
- NICE CXone runs on Web, Desktop. OneSignal runs on Web.
- Can I use OneSignal for free?
- Yes. OneSignal has a free tier, so you can try it without paying. NICE CXone starts at $71/month.
- What is NICE CXone best used for?
- NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what OneSignal is typically brought in for.
- What can NICE CXone do that OneSignal cannot?
- NICE CXone covers Omnichannel routing, ACD, IVR, WFM.