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Telecommunications · head to head

NICE CXone vs OneSignal

NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite
OneSignal logo

OneSignal

Telecommunications

Customer engagement and messaging, without the complexity

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only OneSignal has a free tier, so it costs nothing to try first.
  • Each has a real cost: NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees; OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which NICE CXone and OneSignal actually diverge.

Attributes where NICE CXone and OneSignal differ
AttributeNICE CXoneOneSignal
Starting price$110/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopWeb
Founded1986Unknown

Identical on both: user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Only in OneSignal

Nothing recorded that NICE CXone does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot OneSignal
  • Workforce optimizationnot OneSignal
  • Quality managementnot OneSignal
  • Customer analyticsnot OneSignal

OneSignal

  • Sending push notifications to mobile app users when orders shipnot NICE CXone
  • Triggering email confirmations based on form submission eventsnot NICE CXone
  • Creating multi-step SMS and email journeys for onboarding usersnot NICE CXone
  • Sending in-app messages to users abandoning checkout flowsnot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

OneSignal

  • Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
  • Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier

Pricing, plan by plan

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

OneSignal

Free
  • FreeFree
    • 10,000 free email sends/month
    • Unlimited mobile push
    • Basic analytics and automation
  • Growth$19/month
    • Base platform fee plus usage costs
    • Mobile push: $0.012 per monthly active user
    • Web push: $0.004 per subscriber
  • Professional$undefined/mo
    • Custom annual pricing
    • All Growth features plus SMS/RCS messaging
    • 24/7 prioritized support
  • Enterprise$undefined/mo
    • Custom annual pricing
    • Unlimited personalization
    • Dedicated success manager

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose OneSignal if

  • You want to start without paying.
OneSignal review

Questions people ask

Is NICE CXone or OneSignal better?
Neither clearly leads. NICE CXone starts at $110/month and OneSignal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or OneSignal?
OneSignal has a free tier; the other does not. Paid plans start at $110/month for NICE CXone and Free for OneSignal.
Does NICE CXone or OneSignal run on more platforms?
NICE CXone runs on Web, Desktop. OneSignal runs on Web.
Can I use OneSignal for free?
Yes. OneSignal has a free tier, so you can try it without paying. NICE CXone starts at $110/month.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what OneSignal is typically brought in for.
What can NICE CXone do that OneSignal cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM.

Answered from the vendors’ own pages

NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
OneSignal: How much does OneSignal cost?

OneSignal offers a free tier with 10,000 free email sends/month and unlimited mobile push. Growth plan starts at $19/month plus usage-based charges for mobile push ($0.012 per monthly active user) and web push ($0.004 per subscriber).

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
OneSignal: Does OneSignal offer a free version?

Yes, OneSignal's free plan includes 10,000 free email sends per month, unlimited mobile push, basic analytics and automation, with up to 1 active journey and 2 message steps.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
OneSignal: What are OneSignal's email costs beyond the free tier?

After the 20,000 free email sends/month included in the Growth plan, OneSignal charges $1.50 per 1,000 additional emails.

Source
OneSignal: What is included in the Professional plan?

OneSignal's Professional plan includes custom annual pricing, all Growth features plus SMS/RCS messaging, 24/7 prioritized support, and optional dedicated IP for email.

Source
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