Telecommunications · pricing
NICE CXone pricing
NICE CXone publishes 5 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, NICE CXone pricing is $110/month across 5 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- $110/month
- Model
- Subscription
- Tiers
- 5
- Free tier
- Not on record
NICE CXone plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Omnichannel Suite | $110/month | 2 | Entry tier |
| Essential Suite | $135/month | 2 | +$25/month, 2 more features |
| Core Suite | $169/month | 2 | +$34/month, 2 more features |
| Complete Suite | $209/month | 2 | +$40/month, 2 more features |
| Ultimate Suite | $249/month | 4 | +$40/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Omnichannel Suite
$110/monthThe entry tier. It covers voice, digital channels, omnichannel routing, recording and compliance features.
Essential Suite
$135/monthOver Omnichannel Suite, this tier adds:
- All Omnichannel Suite features
- Screen recording and quality management
Core Suite
$169/monthOver Essential Suite, this tier adds:
- All Essential Suite features
- Performance management and interaction analytics
Complete Suite
$209/monthOver Core Suite, this tier adds:
- All Core Suite features
- AI copilot tools and gamification
Ultimate Suite
$249/monthOver Complete Suite, this tier adds:
- All Complete Suite features
- AI Agents for Proactive Engagement and Self-Service
- Sales and marketing automation
- Plus $0.25 per session usage charges
What the product covers
The full NICE CXone feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Omnichannel routing
- ACD
- IVR
- WFM
- Quality management
- Analytics
- AI automation
Integrations
- Salesforce
- Microsoft Dynamics
- ServiceNow
- SAP
- Oracle
Security
- SOC2
- PCI DSS
- HIPAA
- FedRAMP
Platform
- Web support
- Desktop support
People bring NICE CXone in for enterprise contact center, workforce optimization, quality management, customer analytics. If that is not the job you are buying for, the alternatives to NICE CXone are worth a look before you commit to a tier.
How that compares in Telecommunications
Too few telecommunications tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| NICE CXone (this page) | $110/month | subscription | - | |
| Exotel | On request | Prepaid credit bundle with a fixed validity period | - | vs NICE CXone |
| Knowlarity | 1999/month | Per agent per month | - | vs NICE CXone |
| MyOperator | On request | Per month by plan, ten users included | - | vs NICE CXone |
| Ozonetel | On request | quote | - | vs NICE CXone |
| Bandwidth | On request | quote | - | vs NICE CXone |
| Telnyx | On request | Per message and per minute, priced by destination country | - | vs NICE CXone |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the NICE CXone badges page.
Before you pay for NICE CXone
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 5 tiers between $110/month and $249/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare NICE CXone against the tools that do have one before committing.
NICE CXone runs on web, desktop, and is published by NICE Ltd of Ra'anana, Israel. The full record is on the NICE CXone review, and the rest of the category is under best telecommunications tools.
NICE CXone pricing questions
- How much does NICE CXone cost?
- NICE CXone publishes 5 tiers, from $110/month for Omnichannel Suite up to $249/month for Ultimate Suite. The cheapest paid tier is $110/month.
- Does NICE CXone have a free plan?
- Not on the record we hold: NICE CXone is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Omnichannel Suite and Essential Suite on NICE CXone?
- Essential Suite costs $135/month against $110/month, and adds all omnichannel suite features, screen recording and quality management.
- Is the Ultimate Suite plan on NICE CXone worth it?
- That depends entirely on whether you need what it adds, which on the published record is all complete suite features, ai agents for proactive engagement and self-service, sales and marketing automation, plus $0.25 per session usage charges. It costs $249/month against $110/month for Omnichannel Suite. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with NICE CXone?
- The record lists 18 features across 4 areas: other, integrations, security, platform. In practice it is brought in for enterprise contact center, workforce optimization, quality management.
- Does NICE CXone charge per user?
- The record carries a price and a billing period for each of its 5 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these NICE CXone prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare NICE CXone against before paying?
- The closest telecommunications tools in this directory are Exotel, Knowlarity, MyOperator, Ozonetel. Each has a side-by-side comparison with NICE CXone covering price, platforms and features.