Software · pricing
NICE CXone pricing
NICE CXone publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $71/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
NICE CXone plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Digital Agent | $71/month | 3 | Entry tier |
| Voice Agent | $94/month | 3 | +$23/month, 3 more features |
| Omnichannel Agent | $110/month | 3 | +$16/month, 3 more features |
| Enterprise | On request | 3 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Digital Agent
$71/monthThe entry tier. It covers digital channels, basic routing, analytics.
Voice Agent
$94/monthOver Digital Agent, this tier adds:
- Voice
- IVR
- Recording
Omnichannel Agent
$110/monthOver Voice Agent, this tier adds:
- All channels
- WFO
- Advanced AI
Enterprise
On requestOver Omnichannel Agent, this tier adds:
- Custom
- Premium support
- Full suite
What the product covers
The full NICE CXone feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Omnichannel routing
- ACD
- IVR
- WFM
- Quality management
- Analytics
- AI automation
Integrations
- Salesforce
- Microsoft Dynamics
- ServiceNow
- SAP
- Oracle
Security
- SOC2
- PCI DSS
- HIPAA
- FedRAMP
Platform
- Web support
- Desktop support
People bring NICE CXone in for enterprise contact center, workforce optimization, quality management, customer analytics. If that is not the job you are buying for, the alternatives to NICE CXone are worth a look before you commit to a tier.
Before you pay for NICE CXone
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $71/month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare NICE CXone against the tools that do have one before committing.
NICE CXone runs on web, desktop, and is published by NICE Ltd of Ra'anana, Israel. The full record is on the NICE CXone review.
NICE CXone pricing questions
- How much does NICE CXone cost?
- NICE CXone publishes 4 tiers, from $71/month for Digital Agent up to On request for Enterprise. The cheapest paid tier is $71/month.
- Does NICE CXone have a free plan?
- Not on the record we hold: NICE CXone is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Digital Agent and Voice Agent on NICE CXone?
- Voice Agent costs $94/month against $71/month, and adds voice, ivr, recording.
- Is the Enterprise plan on NICE CXone worth it?
- That depends entirely on whether you need what it adds, which on the published record is custom, premium support, full suite. It costs On request against $71/month for Digital Agent. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with NICE CXone?
- The record lists 18 features across 4 areas: core, integrations, security, platform. In practice it is brought in for enterprise contact center, workforce optimization, quality management.
- Does NICE CXone charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these NICE CXone prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare NICE CXone against before paying?
- Nothing else in this directory is filed close enough to NICE CXone to make a useful price comparison.