Telecommunications · alternatives
Alternatives to NICE CXone
19 telecommunications tools sit alongside NICE CXone in this directory. Below is what separates each from NICE CXone on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 19
- With a free tier
- 2
- Cheaper to start
- 7
- NICE CXone starts at
- $110/month
Why people look past NICE CXone
Only what the record supports. Each point below is a figure on the NICE CXone entry measured against the tools listed beside it.
It costs more than the category median
NICE CXone starts at $110/month. Across the 9 telecommunications tools listed beside it that publish a price, the median entry point is $30/month.
There is no free tier
The record for NICE CXone carries no free tier, so evaluating it means paying first. 2 of the 19 alternatives below can be used without paying.
Cost climbs steeply across the tiers
NICE CXone publishes 5 tiers, from $110/month up to $249/month. Teams that outgrow the entry plan can find the next rung a large step, the NICE CXone pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Cloud phone system for modern business
- Starts $80 a month cheaper, at $30/month.
Intelligent cloud contact center
- Starts $39 a month dearer, at $149/month.
- 4 tiers to NICE CXone's 5.
Cloud contact center for innovative enterprises
- Starts $45 a month cheaper, at $65/month.
- 3 tiers to NICE CXone's 5.
Cloud communications platform for SMS, voice, and video
- Can be used without paying; NICE CXone cannot.
- Starts $109.9917 a per SMS message cheaper, at $0.0083/per SMS message.
- 1 tier to NICE CXone's 5.
No downloads, no logins - just video meetings that work
- Can be used without paying; NICE CXone cannot.
- Starts $103.01 a month cheaper, at $6.99/month.
- 3 tiers to NICE CXone's 5.
Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options
- Sold on a quote model rather than subscription.
- 1 tier to NICE CXone's 5.
Every NICE CXone alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| NICE CXone (this page) | $110/month | Subscription | 5 | |
| AircallCloud phone system for modern business | $30/month | - | - | vs NICE CXone |
| Five9Intelligent cloud contact center | $149/month | Subscription | 4 | vs NICE CXone |
| TalkdeskCloud contact center for innovative enterprises | $65/month | Subscription | 3 | vs NICE CXone |
| TwilioCloud communications platform for SMS, voice, and video | Free, then $0.0083/per SMS message | - | 1 | vs NICE CXone |
| Whereby | Free, then $6.99/month | Subscription | 3 | vs NICE CXone |
| Ozonetel | On request | Quote | 1 | vs NICE CXone |
| Plivo | On request | Per message and per minute, priced by destination country | 1 | vs NICE CXone |
| Bandwidth | On request | Quote | 1 | vs NICE CXone |
| 46elks | €0.02/per SMS part | Per message and per minute, priced by destination country | 1 | vs NICE CXone |
| Exotel | On request | Prepaid credit bundle with a fixed validity period | 4 | vs NICE CXone |
| Knowlarity | 1999/month | Per agent per month | 4 | vs NICE CXone |
| Telnyx | On request | Per message and per minute, priced by destination country | 1 | vs NICE CXone |
| Telesign | On request | Per message and per verification, priced by destination country | 1 | vs NICE CXone |
| Sinch | On request | Per message and per minute, priced by destination country | 1 | vs NICE CXone |
| Infobip | On request | Per message and per minute, priced by destination country | 1 | vs NICE CXone |
| MyOperator | On request | Per month by plan, ten users included | 4 | vs NICE CXone |
| RingCentral | $24.99/month | Subscription | 2 | vs NICE CXone |
| Genesys Cloud | $75/month | Subscription | 3 | vs NICE CXone |
| Vonage | On request | Usage-based | 3 | vs NICE CXone |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the NICE CXone badges page.
Cheaper ways to solve the same problem
Cheaper than NICE CXone (7)
Entry price under NICE CXone's $110/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
- Aircall , $30/month
- Talkdesk , $65/month
- Twilio , Free, then $0.0083/per SMS message
- Whereby , Free, then $6.99/month
- 46elks , €0.02/per SMS part
- RingCentral , $24.99/month
- Genesys Cloud , $75/month
What you would be giving up
NICE CXone is most often brought in for enterprise contact center, workforce optimization, quality management, customer analytics. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If NICE CXone is broadly right and the question is cost, the NICE CXone pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Telecommunications category lists everything the directory holds, and best telecommunications tools ranks them.
NICE CXone runs on web, desktop. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about NICE CXone alternatives
- What are the main alternatives to NICE CXone?
- 19 other telecommunications tools are listed in this directory, led by Aircall, Five9, Talkdesk, Twilio. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to NICE CXone?
- 2 of the alternatives listed here can be used without paying: Twilio, Whereby.
- Is there a cheaper alternative to NICE CXone?
- Yes. 7 of the alternatives below start under NICE CXone's $110/month: Aircall at $30/month, Talkdesk at $65/month, Twilio at Free, then $0.0083/per SMS message, Whereby at Free, then $6.99/month.
- Why do people look for an alternative to NICE CXone?
- On the figures on record, 3 things stand out: it costs more than the category median; there is no free tier; cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from NICE CXone?
- NICE CXone is most often brought in for enterprise contact center, workforce optimization, quality management, customer analytics. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to NICE CXone?
- None of the telecommunications tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these NICE CXone alternatives chosen?
- They are the tools filed in the same category, Telecommunications, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare NICE CXone against one of these directly?
- Every alternative below has a side-by-side page against NICE CXone covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every telecommunications tool?
- No. It covers what this directory holds in the Telecommunications category, 19 tools beside NICE CXone. The category page lists the rest of the catalogue as it grows.