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Podium
Messaging platform for local businesses
As of 30 August 2026, Podium starts at $249/month. Podium is a customer messaging platform that helps local businesses manage reviews, text messaging, payments, and customer communication from one inbox. Softwr lists it under Customer Support. Podium is made by Podium Corp, launched in 2014, available on Web, iOS, Android.
Overview
What Podium does
Podium is a customer messaging platform that helps local businesses manage reviews, text messaging, payments, and customer communication from one inbox.
What people use it for
- Managing customer messages and reviews for local businesses
- Converting inbound leads through text and web chat
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Podium.
- No transparent pricing published online
- 10DLC base fee amount not specified
- Bulk Messages credits and limits not quantified
Cross-shopped
What people choose instead of Podium
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- PodiumvsFront
Front: Where teams collaborate on customer communication
- PodiumvsGroove
Groove: Simple, powerful support for growing businesses
- PodiumvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Podium costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essentials
$249 /mo
- Inbox
- Reviews
- Website chat
Standard
$449 /mo
- Essentials + Campaigns
- Payments
- Automation
Professional
On request
- Standard + Advanced analytics
- Multi-location
Capabilities
Features
Text messaging
Review management
Webchat
Payments
Team inbox
Automation
Google
Integration with Google
Facebook
Integration with Facebook
QuickBooks
Integration with QuickBooks
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How do I find out Podium pricing for my business?
Podium requires contacting their sales team directly at 1-801-438-4425 or visiting http://podium.com/getpricing for a custom quote based on your business needs.
SourceWhat messaging features might incur additional costs?
10DLC messaging has a base fee (amount unspecified) and Bulk Messages credits are available with limits that are not detailed on their public pricing page.
SourceDoes Podium publish pricing tiers online?
No. Podium states plans are designed to fit specific business needs and requires sales team consultation instead of displaying standard public pricing.
SourceBehind it
Who makes Podium
- Company
- Podium Corp
- Based in
- Lehi, UT
Keep looking
Where to go from Podium
- Podium alternativesEvery product people weigh against it
- Podium pricingPlans, floors and what the tiers exclude
- Podium badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Podium with
- Front
- Groove
- Kustomer
- Freshdesk
- HelpCrunch
- Klaus
- Zoho Desk
- HappyFox
- SupportBee
- Salesforce Service Cloud
- DelightChat
- UJET
- UserVoice
- Verint
- Jira Service Management
- Plain
- Richpanel
- Freshworks Customer Service Suite
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Softwr does not host reviews and shows no star rating for Podium, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Podium
Podium alternatives
What people switch to, and what they give up
Podium pricing
Every tier, and where the cost actually lands
Compare Podium
Put it head to head with anything we hold
Podium badge
Its rating, and an embed for your own site
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Per user per month