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Customer Support · head to head

8x8 Contact Center vs Alvaria

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Alvaria logo

Alvaria

Customer Support

Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Alvaria the October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.
  • They diverge on capability: 8x8 Contact Center covers Voice, Alvaria covers Compliant outbound dialling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Alvaria actually diverge.

Attributes where 8x8 Contact Center and Alvaria differ
Attribute8x8 Contact CenterAlvaria
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Alvaria

  • Compliant outbound dialling
  • Campaign and list strategy
  • Alvaria CXP
  • Inbound ACD routing
  • Recording and quality management
  • Multi-channel outreach
  • Agentic AI outreach
  • Flexible deployment

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Alvaria
  • Contact centernot Alvaria
  • Remote worknot Alvaria
  • Customer supportnot Alvaria

Alvaria

  • A collections operation that must run high-volume outbound under TCPA and FCC abandonment rules and needs the dialler itself to enforce the constraints.not 8x8 Contact Center
  • A government or regulated buyer whose procurement forbids a pure public cloud deployment and needs an on-premise or hybrid contact centre platform.not 8x8 Contact Center
  • A utility running arrears and outage notification campaigns across voice and SMS with list strategy and retry logic managed centrally.not 8x8 Contact Center
  • An existing Aspect Unified IP estate deciding whether to modernise in place or migrate off, and needing a vendor path rather than a rip and replace.not 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Alvaria

  • The October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.
  • The September 2024 spin-out of the workforce management suite to the revived Aspect brand means a buyer who wanted an integrated CX plus WFM stack now signs two contracts with two companies, and first-party integration is no longer guaranteed by a single roadmap.
  • Digital channels are underbuilt: reviewers report CXP has no support for WhatsApp, RCS or Viber, and no ability to bring your own carrier for email and SMS, which blocks messaging-first and many international deployments.
  • Legacy on-premise upgrades are described by reviewers as long and painful, with a large footprint and hard-to-learn interdependencies, so migration cost is a substantial hidden line item on any modernisation.
  • Alvaria is slower than peers to certify new Nuance speech recognition and text-to-speech releases, so speech quality in your IVR runs behind whatever the underlying engine has shipped.
  • There is no published pricing, no trial and a mixed on-premise and cloud licensing model, making like-for-like comparison against Genesys, Five9 or NICE genuinely difficult and lengthening the evaluation.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Alvaria

On request
  • Alvaria Intelligence Platform$undefined/year
    • Agentic AI outreach with human oversight
    • Real-time agent guidance
    • Cloud or hybrid deployment
  • Alvaria CX Suite$undefined/year
    • Predictive, progressive and preview outbound dialling
    • Campaign and list management
    • Compliance controls for TCPA and FCC regimes
  • Alvaria CXP$undefined/year
    • IVR and self-service application authoring
    • Voice-first with partial SMS
    • Open API architecture
  • Aspect Unified IP$undefined/year
    • Legacy on-premise contact centre infrastructure
    • Windows desktop agent clients
    • Perpetual and subscription licensing options

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Alvaria if

  • You need compliant outbound dialling.
  • You work on Web, Windows.
  • You also want campaign and list strategy.
Alvaria review

Questions people ask

Is 8x8 Contact Center or Alvaria better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Alvaria at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Alvaria?
8x8 Contact Center starts at $85/month and Alvaria at On request.
Does 8x8 Contact Center or Alvaria run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Alvaria runs on Web, Windows.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Alvaria is typically brought in for.
What can 8x8 Contact Center do that Alvaria cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Alvaria covers Compliant outbound dialling, Campaign and list strategy, Alvaria CXP, Inbound ACD routing.

Answered from the vendors’ own pages

Alvaria: Was Alvaria renamed to Aspect?

No. It split. Aspect is the spun-out workforce management business at aspect.com. Alvaria kept outbound and contact centre infrastructure. Confusing the two points procurement at the wrong vendor.

Alvaria: Who owns Alvaria now?

Since October 2025, a lender group led by Nut Tree Capital, following an out-of-court debt restructuring. Abry Partners no longer controls the company.

Alvaria: Can I still buy on-premise?

Yes. Cloud, on-premise and hybrid deployments are all offered, which is one of the few remaining reasons to choose Alvaria over a pure CCaaS vendor.

Alvaria: Does it support WhatsApp or RCS?

Not per current reviewer reports on CXP. Voice and some SMS only, with no bring-your-own-carrier option for email and SMS.

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