Softwr

Software · head to head

tawk.to vs Tidio

tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: tawk.to covers Ticketing, Tidio covers Chatbots.

Where they differ

Only the attributes on which tawk.to and Tidio actually diverge.

Attributes where tawk.to and Tidio differ
Attributetawk.toTidio
Pricing modelfreefreemium
PlatformsWeb, Ios, Android, Windows, MacCloud-based SaaS

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in tawk.to

  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • Google Analytics
  • Windows support
  • Mac support

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • BigCommerce

Both cover

  • Live chat
  • WordPress
  • Shopify
  • Wix
  • Zapier
  • SSL
  • GDPR
  • Data encryption
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot tawk.to
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot tawk.to

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose tawk.to if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want knowledge base.
tawk.to review

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is tawk.to or Tidio better?
Neither clearly leads. tawk.to starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, tawk.to or Tidio?
tawk.to starts at Free and Tidio at Free.
Does tawk.to or Tidio run on more platforms?
tawk.to runs on Web, Ios, Android, Windows, Mac. Tidio runs on Cloud-based SaaS.
Can I use tawk.to for free?
Both have a free tier, so you can try either at no cost before committing.
What is tawk.to best used for?
tawk.to is most often used for budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents. Of those, budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents is not what Tidio is typically brought in for.
What can tawk.to do that Tidio cannot?
tawk.to covers Ticketing, Knowledge base, CRM, Video chat. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, WordPress, Shopify, Wix.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on tawk.to

More on Tidio

Keep looking

Other head to heads