Is tawk.to or Tidio better?

Neither clearly leads. tawk.to starts at Free and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, tawk.to or Tidio?

tawk.to has a free tier; the other does not. Paid plans start at Free for tawk.to and $24.17/month for Tidio.

Does tawk.to or Tidio run on more platforms?

tawk.to runs on Web, Ios, Android, Windows, Mac. Tidio runs on Cloud-based SaaS.

Can I use tawk.to for free?

Yes. tawk.to has a free tier, so you can try it without paying. Tidio starts at $24.17/month.

What is tawk.to best used for?

tawk.to is most often used for website live chat and visitor engagement, customer support automation. Of those, website live chat and visitor engagement and customer support automation are not what Tidio is typically brought in for.

What can tawk.to do that Tidio cannot?

tawk.to covers Ticketing, Knowledge base, CRM, Video chat. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, WordPress, Shopify, Wix.

Live Chat · head to head

tawk.to vs Tidio

tawk.to

Live Chat

100% free live chat software

From: Free
Rated: -

Full review Website

Tidio

Live Chat

Customer service platform driven by live chat

From: $24.17/month
Rated: -

Full review Website

The short version

Only tawk.to has a free tier, so it costs nothing to try first.
Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
They diverge on capability: tawk.to covers Ticketing, Tidio covers Chatbots.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which tawk.to and Tidio actually diverge.

Attributes where tawk.to and Tidio differ
Attribute	tawk.to	Tidio
Starting price	Free	$24.17/month
Pricing model	freemium	subscription
Free tier	Yes	No
Platforms	Web, Ios, Android, Windows, Mac	Cloud-based SaaS

Identical on both: user rating (Not yet rated), category (Live Chat), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in tawk.to

Ticketing
Knowledge base
CRM
Video chat
Screen sharing
Google Analytics
Windows support
Mac support

Only in Tidio

Chatbots
Visitor tracking
Email marketing
Mobile apps
Canned responses
BigCommerce

Both cover

Live chat
WordPress
Shopify
Wix
Zapier
SSL
GDPR
Data encryption
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

tawk.to

Website live chat and visitor engagementnot Tidio
Customer support automationnot Tidio

Tidio

Live chat customer support across web and mobilenot tawk.to
AI-powered customer service automation with Lyro AI Agentnot tawk.to
Ticketing and conversation management for support teamsnot tawk.to
Multi-agent support with team collaboration featuresnot tawk.to

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

tawk.to

Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
Human staffed chat agents are billed at $1/hour as a separate add-on

Tidio

Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

tawk.to

Free

Free Core SoftwareFree
- Live chat software with no feature limitations
- Chat pages
- Knowledge base (hosted help center)
Branding Removal$29/month
- Remove Powered by tawk.to widget branding
AI Assist Premium$29/month
- AI-powered chatbot automation
Hired Chat Agents$1/hour
- Professional trained agents 24/7/365

Tidio

$24.17/month

Starter$24.17/month
- 100 billable conversations
- 50 Lyro AI Agent conversations
- 100 Flows visitors reached
Growth$49.17/month
- 250+ billable conversations
- Advanced analytics
- User permissions
Plus$300/month
- Custom billable conversations
- Premium support
- Dedicated Success Manager
Premium$null/custom
- 3000+ Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing option

Which should you pick?

Choose tawk.to if

You need ticketing.
You want to start without paying.
You work on Web, Ios, Android, Windows, Mac.
You also want knowledge base.

tawk.to review

Choose Tidio if

You need chatbots.
You work on Cloud-based SaaS.
You also want visitor tracking.

Tidio review

Questions people ask

Is tawk.to or Tidio better?: Neither clearly leads. tawk.to starts at Free and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, tawk.to or Tidio?: tawk.to has a free tier; the other does not. Paid plans start at Free for tawk.to and $24.17/month for Tidio.
Does tawk.to or Tidio run on more platforms?: tawk.to runs on Web, Ios, Android, Windows, Mac. Tidio runs on Cloud-based SaaS.
Can I use tawk.to for free?: Yes. tawk.to has a free tier, so you can try it without paying. Tidio starts at $24.17/month.
What is tawk.to best used for?: tawk.to is most often used for website live chat and visitor engagement, customer support automation. Of those, website live chat and visitor engagement and customer support automation are not what Tidio is typically brought in for.
What can tawk.to do that Tidio cannot?: tawk.to covers Ticketing, Knowledge base, CRM, Video chat. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, WordPress, Shopify, Wix.

Answered from the vendors’ own pages

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source

Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source

tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source

Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source

tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source

Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source

Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source

tawk.to vs Tidio

tawk.to

Tidio

The short version

Where they differ

What each one covers

Only in tawk.to

Only in Tidio

Both cover

What people use each for

tawk.to

Tidio

Where each one falls short

tawk.to

Tidio

Pricing, plan by plan

tawk.to

Tidio

Which should you pick?

Choose tawk.to if

Choose Tidio if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on tawk.to

More on Tidio

Keep looking

Other head to heads