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Olark vs UserVoice

Olark logo

Olark

Live Chat

Make your business human

From
$29/month
Free plan
No
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Olark and UserVoice actually diverge.

Attributes where Olark and UserVoice differ
AttributeOlarkUserVoice
Starting price$29/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
CategoryLive ChatCustomer Support
Founded2009Unknown

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Salesforce
  • HubSpot

Only in UserVoice

Nothing recorded that Olark does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot UserVoice
  • Running an AI agent on website conversations with human handoffnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Olark
  • Building internal feedback portals for product teamsnot Olark
  • Mapping customer needs to product roadmap decisionsnot Olark
  • Consolidating voice of customer across feedback channelsnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Olark

$29/month
  • Standard AI Website Agent$400/month
    • One human agent seat included
    • Unlimited AI conversations
    • Automatic FAQ and knowledge updates
  • Live Chat Only$29/month
    • Human operators only
    • No AI component
    • Upgradeable to AI later
  • Custom Enterprise$undefined/mo
    • Regional routing
    • Advanced integrations
    • Custom workflows

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Olark if

  • You need live chat.
  • You also want chat transcripts.
Olark review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Olark or UserVoice better?
Neither clearly leads. Olark starts at $29/month and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at $29/month for Olark and Free for UserVoice.
Does Olark or UserVoice run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Olark starts at $29/month.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what UserVoice is typically brought in for.
What can Olark do that UserVoice cannot?
Olark covers Live chat, Chat transcripts, Visitor insights, Customization.

Answered from the vendors’ own pages

Olark: How much does Olark's Standard AI plan cost?

Olark's Standard AI Website Agent plan costs $400 per month when billed annually ($4,800/year). This includes one human agent seat, unlimited AI conversations, automatic FAQ updates, lead capture, and white glove support with no token limits or overages.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Olark: What is the cost for additional agent seats on Olark?

Additional human agent seats on Olark cost $29 per agent per month. This rate applies when upgrading from the Standard AI plan.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Olark: Does Olark charge based on token usage?

No, Olark explicitly states 'No token costs, ever.' The Standard AI plan charges per agent seat with no usage-based overages or token limits, avoiding unexpected cost spikes during peak traffic periods.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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