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Customer Support · head to head

UserVoice vs Zendesk Chat

UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Live Chat

Live chat software from Zendesk

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Zendesk Chat enterprise plan requires custom pricing quote
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which UserVoice and Zendesk Chat actually diverge.

Attributes where UserVoice and Zendesk Chat differ
AttributeUserVoiceZendesk Chat
Starting priceFree$19/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportLive Chat
FoundedUnknown2007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in UserVoice

Nothing recorded that Zendesk Chat does not also cover.

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Zendesk Chat
  • Building internal feedback portals for product teamsnot Zendesk Chat
  • Mapping customer needs to product roadmap decisionsnot Zendesk Chat
  • Consolidating voice of customer across feedback channelsnot Zendesk Chat

Zendesk Chat

  • Customer support team managementnot UserVoice
  • Multi-channel messagingnot UserVoice
  • AI-powered contact centersnot UserVoice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Zendesk Chat

  • Enterprise plan requires custom pricing quote
  • AI agent usage beyond plan allowance billed separately

Pricing, plan by plan

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Zendesk Chat

$19/month
  • Support Team$19/month
    • Email ticketing
    • Routing and analytics
    • Pre-written responses
  • Suite Team$55/month
    • All Support features
    • AI Agents
    • Knowledge Base
  • Suite Professional$115/month
    • Suite Team features
    • Admin Copilot
    • App Builder

Which should you pick?

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is UserVoice or Zendesk Chat better?
Neither clearly leads. UserVoice starts at Free and Zendesk Chat at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, UserVoice or Zendesk Chat?
UserVoice has a free tier; the other does not. Paid plans start at Free for UserVoice and $19/month for Zendesk Chat.
Does UserVoice or Zendesk Chat run on more platforms?
UserVoice runs on Web. Zendesk Chat runs on Web, Ios, Android.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Zendesk Chat starts at $19/month.
What is UserVoice best used for?
UserVoice is most often used for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Of those, collecting and prioritizing customer feedback from multiple channels and building internal feedback portals for product teams are not what Zendesk Chat is typically brought in for.
What can UserVoice do that Zendesk Chat cannot?
Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat.

Answered from the vendors’ own pages

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Zendesk Chat: Can Messaging be used for live, session-based conversations or asynchronous chats?

Both. Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Zendesk Chat: Do agents need a separate tool or tab to use Messaging?

No. Messaging is built right into the Zendesk Agent Workspace, so agents can manage conversations seamlessly without switching tools or tabs.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Zendesk Chat: How do I know if my AI agents are handling my tickets effectively?

Zendesk QA automatically reviews all conversations, enabling performance tracking and continuous improvement of AI and agent support.

Source
Zendesk Chat: Once I build an AI agent, can I deploy it across more than one social channel?

Yes. Build your AI Agent once and deploy it to web, mobile, and social messaging channels like WhatsApp, Facebook, and more.

Source
Zendesk Chat: Why should I switch from legacy live chat to Messaging?

Messaging enables users to replicate and enhance live chat experiences by leveraging AI agents and omnichannel routing capabilities.

Source
Zendesk Chat: Can I build something custom or go beyond the out-of-the-box experience?

Absolutely. With access to the Zendesk messaging platform, you can create fully custom experiences that fit your unique business needs.

Source
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Related pages

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