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CRM · head to head

Outreach vs SugarCRM

Outreach logo

Outreach

CRM

Sales execution platform for revenue teams

From
$100/month
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

CRM

Customer relationship software for your business

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Outreach pricing not transparent, requiring custom quotes for most implementations; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Outreach covers Sales engagement, SugarCRM covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Outreach and SugarCRM actually diverge.

Attributes where Outreach and SugarCRM differ
AttributeOutreachSugarCRM
Starting price$100/month$59/month
PlatformsWebWeb, Ios, Android
Founded20142004

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Outreach

  • Sales engagement
  • Conversation intelligence
  • Revenue intelligence
  • Pipeline management
  • Analytics & reporting
  • Microsoft Dynamics
  • LinkedIn
  • Zoom

Only in SugarCRM

  • Contact management
  • Sales pipeline
  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Mobile app
  • HubSpot

Both cover

  • Salesforce
  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Outreach

  • Sales outreachnot SugarCRM
  • Pipeline managementnot SugarCRM
  • Revenue forecastingnot SugarCRM
  • Team performancenot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Outreach
  • Managing accounts, opportunities and customer history at mid market scalenot Outreach

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Outreach

  • Pricing not transparent, requiring custom quotes for most implementations
  • Complex setup requiring deep Salesforce configuration and customization
  • Primarily designed for enterprise SDR and sales teams, less suitable for small businesses

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Outreach

$100/month
  • Standard$100/month
    • Email sequencing
    • Task management
    • Basic analytics
  • ProfessionalFree
    • All Standard features
    • Conversation intelligence
    • Advanced analytics
  • EnterpriseFree
    • All Professional features
    • Revenue intelligence
    • Custom integrations

SugarCRM

$59/month
  • Standard$59/month
    • Accounts management
    • Lead tracking
    • Quotes
  • Advanced$85/month
    • Mail and calendar integration
    • Case management
    • Sugar Intelligence
  • Premier$135/month
    • Geo mapping
    • Enhanced storage 2x
    • LinkedIn connector

Which should you pick?

Choose Outreach if

  • You need sales engagement.
  • You also want conversation intelligence.
Outreach review

Choose SugarCRM if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
SugarCRM review

Questions people ask

Is Outreach or SugarCRM better?
Neither clearly leads. Outreach starts at $100/month and SugarCRM at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Outreach or SugarCRM?
Outreach starts at $100/month and SugarCRM at $59/month.
Does Outreach or SugarCRM run on more platforms?
Outreach runs on Web. SugarCRM runs on Web, Ios, Android.
What is Outreach best used for?
Outreach is most often used for sales outreach, pipeline management, revenue forecasting, team performance. Of those, sales outreach and pipeline management are not what SugarCRM is typically brought in for.
What can Outreach do that SugarCRM cannot?
Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. SugarCRM covers Contact management, Sales pipeline, Lead management, Marketing automation. Both handle Salesforce, Slack, Web support, Ios support.

Answered from the vendors’ own pages

Outreach: What channels does Outreach support for sales engagement?

Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.

Source
SugarCRM: How much does SugarCRM cost?

SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.

Source
Outreach: Does Outreach integrate with Salesforce?

Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.

Source
SugarCRM: What is included in the Advanced plan?

The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.

Source
Outreach: Can Outreach sync with calendar systems?

Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.

Source
SugarCRM: What distinguishes the Premier plan?

The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.

Source
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