SugarCRM vs Outreach
A comprehensive head-to-head comparison of two leading crm & sales solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose SugarCRM if you need Contact management and prefer comprehensive paid features. Choose Outreach if you prioritize Sales engagement and want plans starting at $100/month. Outreach has a higher user rating (4.4 vs 4.0).
SugarCRM vs Outreach: At a Glance
Feature Comparison: SugarCRM vs Outreach
| Feature | SugarCRM | Outreach |
|---|---|---|
| Contact management | ||
| Sales pipeline | ||
| Lead management | ||
| Marketing automation | ||
| Customer service | ||
| Reporting | ||
| Mobile app | ||
| Salesforce | ||
| HubSpot | ||
| Slack | ||
| Zapier | ||
| Microsoft 365 | ||
| SOC2 | ||
| GDPR | ||
| ISO27001 | ||
| Sales engagement | ||
| Conversation intelligence | ||
| Revenue intelligence | ||
| Pipeline management | ||
| Analytics & reporting | ||
| Microsoft Dynamics | ||
| Zoom | ||
| SOC 2 Type II | ||
| GDPR compliant | ||
| SSO | ||
| Web support | ||
| Ios support |
SugarCRM vs Outreach: Pricing Breakdown
SugarCRM Pricing
Model: per-user
- Sales automation
- Contact management
- Everything in Professional
- Marketing automation
- Customer service
- Everything in Business
- Advanced customization
- Dedicated support
Outreach Pricing
Model: per-user
- Email sequencing
- Task management
- Basic analytics
- CRM sync
- All Standard features
- Conversation intelligence
- Advanced analytics
- Team workflows
- All Professional features
- Revenue intelligence
- Custom integrations
- Dedicated support
Pros and Cons
SugarCRM
Pros
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Contact management functionality
- Strong Sales pipeline functionality
Cons
- No free plan available
- May require time to learn advanced features
Outreach
Pros
- Highly rated by users (4.4/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Sales engagement functionality
- Strong Conversation intelligence functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use SugarCRM vs Outreach?
Choose SugarCRM if you:
- Need Contact management
- Have a budget of $40/month+
- Work primarily on Web and Ios
- Value Sales pipeline
Choose Outreach if you:
- Need Sales engagement
- Have a budget of $100/month+
- Work primarily on Web and Ios
- Value Conversation intelligence
Frequently Asked Questions: SugarCRM vs Outreach
Is SugarCRM better than Outreach?
It depends on your needs. SugarCRM has a 4.0/5 user rating while Outreach has 4.4/5. SugarCRM excels in Contact management and Sales pipeline, while Outreach stands out with Sales engagement and Conversation intelligence. Consider your budget ($40/month vs $100/month), platform needs, and specific feature requirements.
Which is cheaper, SugarCRM or Outreach?
SugarCRM starts at $40/month. Outreach starts at $100/month. Compare the specific plan features to determine the best value for your use case.
Can I use SugarCRM and Outreach together?
While both are crm & sales tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core crm & sales needs.
What are the main differences between SugarCRM and Outreach?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. SugarCRM emphasizes Contact management, Sales pipeline, Lead management while Outreach focuses on Sales engagement, Conversation intelligence, Revenue intelligence. User ratings differ slightly: 4.0 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both SugarCRM and Outreach.