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Travel · head to head

Stayntouch vs TrustYou

Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Stayntouch quote-only pricing scaled by rooms, with no published rates; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Stayntouch covers Mobile check-in, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Stayntouch and TrustYou actually diverge.

Attributes where Stayntouch and TrustYou differ
AttributeStayntouchTrustYou
PlatformsWeb, iOS, Android, CloudWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot TrustYou
  • Properties reducing lobby queuing at peak arrivalnot TrustYou
  • Independents replacing an on-premise PMS with cloudnot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Stayntouch
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Stayntouch
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Stayntouch
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Stayntouch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Stayntouch or TrustYou better?
Neither clearly leads. Stayntouch starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Stayntouch or TrustYou?
Stayntouch starts at On request and TrustYou at On request.
Does Stayntouch or TrustYou run on more platforms?
Stayntouch runs on Web, iOS, Android, Cloud. TrustYou runs on Web.
What is Stayntouch best used for?
Stayntouch is most often used for hotels wanting to check guests in away from a fixed desk, properties reducing lobby queuing at peak arrival, independents replacing an on-premise pms with cloud. Of those, hotels wanting to check guests in away from a fixed desk and properties reducing lobby queuing at peak arrival are not what TrustYou is typically brought in for.
What can Stayntouch do that TrustYou cannot?
Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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