Live Chat & Chatbots · head to head
Smartsupp vs LiveChat
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
LiveChat
Live Chat & Chatbots
Customer service software that delights
- From
- $20/month
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- They diverge on capability: Smartsupp covers Live chat messaging, LiveChat covers Live chat.
Where they differ
Only the attributes on which Smartsupp and LiveChat actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Slack
- API
- Mobile app support
- IOS support
Only in LiveChat
- Live chat
- Ticketing
- Chat routing
- Analytics
- Canned responses
- File sharing
- WordPress
- Salesforce
Both cover
- Shopify
- Zapier
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot LiveChat
LiveChat
- Live chat support on a website with agent routingnot Smartsupp
- Handling customer conversations across chat, SMS and messaging channelsnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
LiveChat
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
LiveChat
$20/month- Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
- Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
- Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
- Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose LiveChat if
- You need live chat.
- You work on Web, Ios, Android, Desktop.
- You also want ticketing.
Questions people ask
- Is Smartsupp or LiveChat better?
- Neither clearly leads. Smartsupp starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or LiveChat?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and $20/month for LiveChat.
- Does Smartsupp or LiveChat run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. LiveChat runs on Web, Ios, Android, Desktop.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. LiveChat starts at $20/month.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what LiveChat is typically brought in for.
- What can Smartsupp do that LiveChat cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Shopify, Zapier, Web support, Android support.