Live Chat & Chatbots · head to head
Smartsupp vs Kore.ai
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Kore.ai
Live Chat & Chatbots
Enterprise conversational AI platform
- From
- On request
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
- They diverge on capability: Smartsupp covers Live chat messaging, Kore.ai covers Conversational AI.
Where they differ
Only the attributes on which Smartsupp and Kore.ai actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- Slack
- Mobile app support
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- Salesforce
- SAP
- Oracle
- Mobile support
Both cover
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Kore.ai
Kore.ai
- Customer engagementnot Smartsupp
- Lead generationnot Smartsupp
- Customer supportnot Smartsupp
- Sales automationnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Questions people ask
- Is Smartsupp or Kore.ai better?
- Neither clearly leads. Smartsupp starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Kore.ai?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and On request for Kore.ai.
- Does Smartsupp or Kore.ai run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Kore.ai starts at On request.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Kore.ai is typically brought in for.
- What can Smartsupp do that Kore.ai cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle API, Web support.