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Travel · head to head

RoomRaccoon vs Stayntouch

RoomRaccoon logo

RoomRaccoon

Travel

All-in-one PMS, channel manager and booking engine for independent European hotels

From
On request
Rated
-
Full reviewWebsite
Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RoomRaccoon revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.; Stayntouch quote-only pricing scaled by rooms, with no published rates
  • They diverge on capability: RoomRaccoon covers Property management, Stayntouch covers Mobile check-in.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which RoomRaccoon and Stayntouch actually diverge.

Attributes where RoomRaccoon and Stayntouch differ
AttributeRoomRaccoonStayntouch
PlatformsWeb, iOS, AndroidWeb, iOS, Android, Cloud

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RoomRaccoon

  • Property management
  • Channel manager
  • Booking engine
  • RaccoonPay
  • RaccoonRev
  • Upselling

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

What people use each for

The jobs each tool is most often brought in to do.

RoomRaccoon

  • A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contractsnot Stayntouch
  • A European B and B that needs local tourist tax handling and regional payment methods out of the boxnot Stayntouch
  • A South African guesthouse group wanting one system with local OTA coverage and support hoursnot Stayntouch

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot RoomRaccoon
  • Properties reducing lobby queuing at peak arrivalnot RoomRaccoon
  • Independents replacing an on-premise PMS with cloudnot RoomRaccoon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RoomRaccoon

  • Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
  • Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
  • Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
  • Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

Pricing, plan by plan

RoomRaccoon

On request
  • RoomRaccoon$undefined/year
    • Tiered subscription scaled by number of rooms
    • Higher tiers unlock dynamic pricing and upselling modules
    • Payment processing charged per transaction

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

Which should you pick?

Choose RoomRaccoon if

  • You need property management.
  • You work on Web, iOS, Android.
  • You also want channel manager.
RoomRaccoon review

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Questions people ask

Is RoomRaccoon or Stayntouch better?
Neither clearly leads. RoomRaccoon starts at On request and Stayntouch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RoomRaccoon or Stayntouch?
RoomRaccoon starts at On request and Stayntouch at On request.
Does RoomRaccoon or Stayntouch run on more platforms?
RoomRaccoon runs on Web, iOS, Android. Stayntouch runs on Web, iOS, Android, Cloud.
What is RoomRaccoon best used for?
RoomRaccoon is most often used for a 20 to 40 room independent hotel replacing separate pms, channel manager and booking engine contracts, a european b and b that needs local tourist tax handling and regional payment methods out of the box, a south african guesthouse group wanting one system with local ota coverage and support hours. Of those, a 20 to 40 room independent hotel replacing separate pms, channel manager and booking engine contracts and a european b and b that needs local tourist tax handling and regional payment methods out of the box are not what Stayntouch is typically brought in for.
What can RoomRaccoon do that Stayntouch cannot?
RoomRaccoon covers Property management, Channel manager, Booking engine, RaccoonPay. Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API.

Answered from the vendors’ own pages

RoomRaccoon: Does RoomRaccoon charge commission on direct bookings?

No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

RoomRaccoon: Is it suitable for a hotel with 150 rooms?

It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

RoomRaccoon: Can it be used as a channel manager only?

Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

RoomRaccoon: Which regions does it support best?

Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.

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