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Travel · head to head

Protel vs RoomRaccoon

Protel logo

Protel

Travel

German hotel property management system, now owned and sold by Planet

From
On request
Rated
-
Full reviewWebsite
RoomRaccoon logo

RoomRaccoon

Travel

All-in-one PMS, channel manager and booking engine for independent European hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Protel the vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.; RoomRaccoon revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • They diverge on capability: Protel covers Front desk and reservations, RoomRaccoon covers Property management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Protel and RoomRaccoon actually diverge.

Attributes where Protel and RoomRaccoon differ
AttributeProtelRoomRaccoon
PlatformsWeb, Windows, iOS, AndroidWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Protel

  • Front desk and reservations
  • Conference and banqueting
  • Cloud and on-premise editions
  • Integrated payments
  • Interface catalogue
  • Multi-property operation
  • Night audit and reporting
  • Tax-free shopping links

Only in RoomRaccoon

  • Property management
  • Channel manager
  • Booking engine
  • RaccoonPay
  • RaccoonRev
  • Upselling

What people use each for

The jobs each tool is most often brought in to do.

Protel

  • A German or Austrian hotel needing fiscal and tax compliance handled natively rather than bolted onnot RoomRaccoon
  • A property with substantial conference and banqueting business that a rooms-only PMS cannot handlenot RoomRaccoon
  • An existing Protel on-premise site deciding whether to move to the cloud edition or change vendornot RoomRaccoon
  • A group wanting PMS and card acquiring from one supplier under a single contractnot RoomRaccoon

RoomRaccoon

  • A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contractsnot Protel
  • A European B and B that needs local tourist tax handling and regional payment methods out of the boxnot Protel
  • A South African guesthouse group wanting one system with local OTA coverage and support hoursnot Protel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Protel

  • The vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
  • The Protel name persists on the product but the corporate identity has moved to Planet, which makes contract, support and roadmap ownership harder to pin down than it looks from the product page.
  • Hotels on the older on-premise edition face a migration to cloud that is a re-implementation rather than an upgrade, with the data and interface work that implies.
  • Nothing about pricing is published, so a buyer cannot benchmark against Mews or Cloudbeds without a full sales process.
  • Strength is concentrated in German-speaking Europe and the Middle East; support depth and partner ecosystem are noticeably thinner in North America and Asia Pacific.

RoomRaccoon

  • Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
  • Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
  • Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
  • Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.

Pricing, plan by plan

Protel

On request
  • protel PMS by Planet$undefined/year
    • Quoted per property, no published rate card
    • Cloud and on-premise editions priced differently
    • Payment processing rates negotiated alongside the software

RoomRaccoon

On request
  • RoomRaccoon$undefined/year
    • Tiered subscription scaled by number of rooms
    • Higher tiers unlock dynamic pricing and upselling modules
    • Payment processing charged per transaction

Which should you pick?

Choose Protel if

  • You need front desk and reservations.
  • You work on Web, Windows, iOS, Android.
  • You also want conference and banqueting.
Protel review

Choose RoomRaccoon if

  • You need property management.
  • You work on Web, iOS, Android.
  • You also want channel manager.
RoomRaccoon review

Questions people ask

Is Protel or RoomRaccoon better?
Neither clearly leads. Protel starts at On request and RoomRaccoon at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Protel or RoomRaccoon?
Protel starts at On request and RoomRaccoon at On request.
Does Protel or RoomRaccoon run on more platforms?
Protel runs on Web, Windows, iOS, Android. RoomRaccoon runs on Web, iOS, Android.
What is Protel best used for?
Protel is most often used for a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on, a property with substantial conference and banqueting business that a rooms-only pms cannot handle, an existing protel on-premise site deciding whether to move to the cloud edition or change vendor, a group wanting pms and card acquiring from one supplier under a single contract. Of those, a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on and a property with substantial conference and banqueting business that a rooms-only pms cannot handle are not what RoomRaccoon is typically brought in for.
What can Protel do that RoomRaccoon cannot?
Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments. RoomRaccoon covers Property management, Channel manager, Booking engine, RaccoonPay.

Answered from the vendors’ own pages

Protel: Can you still buy Protel?

Yes. Planet acquired it in December 2021 and continues to sell it as protel PMS, though the corporate branding is Planet.

RoomRaccoon: Does RoomRaccoon charge commission on direct bookings?

No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.

Protel: Why does the payments ownership matter?

Because the vendor earns on your card volume. Evaluate the processing rate alongside the software price rather than treating them as separate decisions.

RoomRaccoon: Is it suitable for a hotel with 150 rooms?

It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.

Protel: Is the on-premise edition still supported?

It remains in the field with a large installed base, but new investment is directed at the cloud edition, so ask for an explicit support horizon in writing.

RoomRaccoon: Can it be used as a channel manager only?

Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.

Protel: Where is Protel strongest?

German-speaking Europe and the Middle East, where its interface catalogue and fiscal compliance are deepest.

RoomRaccoon: Which regions does it support best?

Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.

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