RoomRaccoonvs
Cloudbeds
Cloudbeds: A closer match if the property is outside Europe and needs broader OTA coverage and a larger marketplace of connected apps.
RoomRaccoon
All-in-one PMS, channel manager and booking engine for independent European hotels
As of 30 August 2026, RoomRaccoon's pricing is not published; the vendor quotes on request. A Dutch built system that bundles the property management system, channel manager, booking engine and payments in one subscription, aimed at independent properties of roughly 10 to 60 rooms. Softwr lists it under Travel. RoomRaccoon is available on Web, iOS, Android.
Overview
What RoomRaccoon does
RoomRaccoon was founded in Breda in 2017 and sells a single subscription that covers property management, channel distribution, a commission free booking engine, payment processing and automated guest messaging. The pitch is that a small independent hotel replaces four separate contracts with one, and the modules are pre-integrated rather than connected through third-party interfaces. The real differentiator is regional fit. The product was built for European independents, so it handles local tourist tax rules, European payment methods and regional OTAs and metasearch connections that North American vendors support late or not at all, and it has an established base in South Africa as well. For a 25 room hotel in the Netherlands, Germany, Spain or South Africa, this removes a category of configuration work that a US-first platform makes into a support ticket. The buyer is an owner operator or a small group with no dedicated IT or revenue staff. The trade-off is depth. Revenue tools such as automated dynamic pricing and the upselling module sit on higher tiers or cost extra, reporting is adequate rather than analytical, and the integration catalogue is far shorter than that of the larger cloud platforms. A property that later wants a specific spa, POS or channel tool may find it is not supported.
What people use it for
- A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contracts
- A European B and B that needs local tourist tax handling and regional payment methods out of the box
- A South African guesthouse group wanting one system with local OTA coverage and support hours
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about RoomRaccoon.
- Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
- The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
- Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
- Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
- Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.
Cross-shopped
What people choose instead of RoomRaccoon
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- RoomRaccoonvsMews
Mews: Better for a growing group that expects to connect many third-party tools through open APIs.
- RoomRaccoonvsSiteMinder
SiteMinder: The choice when distribution is the actual problem and the existing property management system is staying.
Pricing
What RoomRaccoon costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
RoomRaccoon
On request
- Tiered subscription scaled by number of rooms
- Higher tiers unlock dynamic pricing and upselling modules
- Payment processing charged per transaction
- Onboarding and training quoted separately
Capabilities
Features
Property management
Front desk, reservations, housekeeping and invoicing in one interface
Channel manager
Two-way rate and availability sync with OTAs and metasearch
Booking engine
Direct booking widget with no commission on direct reservations
RaccoonPay
Built-in payment processing, pre-authorisation and automated charging
RaccoonRev
Automated rate adjustment based on occupancy and market signals
Upselling
Pre-arrival offers for upgrades, late checkout and extras
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does RoomRaccoon charge commission on direct bookings?
No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.
Is it suitable for a hotel with 150 rooms?
It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.
Can it be used as a channel manager only?
Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.
Which regions does it support best?
Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.
Keep looking
Where to go from RoomRaccoon
- RoomRaccoon alternativesEvery product people weigh against it
- RoomRaccoon pricingPlans, floors and what the tiers exclude
- RoomRaccoon badgesWhich rules it meets, and the figure behind each
- All Travel softwareThe full category
- Best Travel softwareThe shortlist, and how it was cut
Best Travel software for
Compare RoomRaccoon with
- SiteMinder
- WebRezPro
- Cloudbeds
- Mews
- Sirvoy
- Roomsy
- ThinkReservations
- Clock PMS+
- Hotelogix
- Smoobu
- Beds24
- IDeaS
- myCWT
- Protel
- Revinate
- Shiji
- Little Hotelier
- Roomsy
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Softwr does not host reviews and shows no star rating for RoomRaccoon, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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