Softwr

Travel · head to head

Redeam vs RoomRaccoon

Redeam logo

Redeam

Travel

Channel management and ticket redemption connecting attractions to resellers

From
On request
Rated
-
Full reviewWebsite
RoomRaccoon logo

RoomRaccoon

Travel

All-in-one PMS, channel manager and booking engine for independent European hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Redeam pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.; RoomRaccoon revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • They diverge on capability: Redeam covers Reseller connectivity, RoomRaccoon covers Property management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Redeam and RoomRaccoon actually diverge.

Attributes where Redeam and RoomRaccoon differ
AttributeRedeamRoomRaccoon
PlatformsWeb, APIWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Redeam

  • Reseller connectivity
  • Ticket redemption
  • Reconciliation reporting
  • Rate and availability sync
  • Distribution API
  • Offline channel support

Only in RoomRaccoon

  • Property management
  • Channel manager
  • Booking engine
  • RaccoonPay
  • RaccoonRev
  • Upselling

What people use each for

The jobs each tool is most often brought in to do.

Redeam

  • An attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every monthnot RoomRaccoon
  • A destination operator wanting one integration to reach many OTAs rather than building each connection separatelynot RoomRaccoon
  • A gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which onenot RoomRaccoon
  • A business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partnernot RoomRaccoon

RoomRaccoon

  • A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contractsnot Redeam
  • A European B and B that needs local tourist tax handling and regional payment methods out of the boxnot Redeam
  • A South African guesthouse group wanting one system with local OTA coverage and support hoursnot Redeam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Redeam

  • Pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
  • It is not a booking engine, so you still pay for a reservation system alongside it and Redeam is an additional line rather than a replacement.
  • The value is proportional to the number of reseller relationships you have, so an operator with two OTA connections gains nothing over the channel manager in their existing platform.
  • Onboarding involves integrating both your reservation system and each partner, which is a project with dependencies on third parties you do not control.
  • The vendor is small relative to the OTAs it connects to, which means limited leverage when a major channel changes its API and connections need rework.

RoomRaccoon

  • Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
  • Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
  • Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
  • Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.

Pricing, plan by plan

Redeam

On request
  • Redeam$undefined/year
    • Reseller channel management
    • Ticket validation and redemption
    • Reconciliation reporting across partners

RoomRaccoon

On request
  • RoomRaccoon$undefined/year
    • Tiered subscription scaled by number of rooms
    • Higher tiers unlock dynamic pricing and upselling modules
    • Payment processing charged per transaction

Which should you pick?

Choose Redeam if

  • You need reseller connectivity.
  • You work on Web, API.
  • You also want ticket redemption.
Redeam review

Choose RoomRaccoon if

  • You need property management.
  • You work on Web, iOS, Android.
  • You also want channel manager.
RoomRaccoon review

Questions people ask

Is Redeam or RoomRaccoon better?
Neither clearly leads. Redeam starts at On request and RoomRaccoon at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Redeam or RoomRaccoon?
Redeam starts at On request and RoomRaccoon at On request.
Does Redeam or RoomRaccoon run on more platforms?
Redeam runs on Web, API. RoomRaccoon runs on Web, iOS, Android.
What is Redeam best used for?
Redeam is most often used for an attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every month, a destination operator wanting one integration to reach many otas rather than building each connection separately, a gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which one, a business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partner. Of those, an attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every month and a destination operator wanting one integration to reach many otas rather than building each connection separately are not what RoomRaccoon is typically brought in for.
What can Redeam do that RoomRaccoon cannot?
Redeam covers Reseller connectivity, Ticket redemption, Reconciliation reporting, Rate and availability sync. RoomRaccoon covers Property management, Channel manager, Booking engine, RaccoonPay.

Answered from the vendors’ own pages

Redeam: Is Redeam a booking system?

No. It is connectivity, redemption and reconciliation between your reservation system and your resellers.

RoomRaccoon: Does RoomRaccoon charge commission on direct bookings?

No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.

Redeam: What does it cost?

Not published. Expect quoting by transaction volume or number of connections.

RoomRaccoon: Is it suitable for a hotel with 150 rooms?

It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.

Redeam: Do I still need a booking platform?

Yes. Redeam sits alongside FareHarbor, Bokun or your own system rather than replacing it.

RoomRaccoon: Can it be used as a channel manager only?

Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.

Redeam: Does it handle offline resellers?

Yes, including pre-issued and paper vouchers from tour desks and agencies, which is the main reason operators buy it.

RoomRaccoon: Which regions does it support best?

Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.

Share

Related pages

More on Redeam

More on RoomRaccoon

Keep looking

Other head to heads