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Travel · head to head

Bokun vs RoomRaccoon

Bokun logo

Bokun

Travel

Tour and activity booking platform tied to Viator distribution, from free to $499 a month

From
Free
Rated
-
Full reviewWebsite
RoomRaccoon logo

RoomRaccoon

Travel

All-in-one PMS, channel manager and booking engine for independent European hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bokun has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bokun viator bookings are exempt from the booking fee while your own direct bookings are not, so the pricing structure rewards selling through the parent marketplace rather than through your own site.; RoomRaccoon revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • They diverge on capability: Bokun covers Booking widgets, RoomRaccoon covers Property management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Bokun and RoomRaccoon actually diverge.

Attributes where Bokun and RoomRaccoon differ
AttributeBokunRoomRaccoon
Starting priceFreeOn request
Pricing modelPer month plus a booking feequote
Free tierYesNo

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bokun

  • Booking widgets
  • Marketplace
  • Product and availability setup
  • Offline bookings
  • Vouchers and redemption

Only in RoomRaccoon

  • Property management
  • Booking engine
  • RaccoonPay
  • RaccoonRev
  • Upselling

Both cover

  • Channel manager

What people use each for

The jobs each tool is most often brought in to do.

Bokun

  • An operator already doing significant Viator volume who wants that channel to cost nothing in software feesnot RoomRaccoon
  • A city tour company reselling partner products and taking commission through the Bokun marketplacenot RoomRaccoon
  • An operator wanting a fixed monthly subscription rather than a percentage of every booking as FareHarbor chargesnot RoomRaccoon
  • A business taking most bookings by phone, which incur no Bokun booking fee at allnot RoomRaccoon

RoomRaccoon

  • A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contractsnot Bokun
  • A European B and B that needs local tourist tax handling and regional payment methods out of the boxnot Bokun
  • A South African guesthouse group wanting one system with local OTA coverage and support hoursnot Bokun

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bokun

  • Viator bookings are exempt from the booking fee while your own direct bookings are not, so the pricing structure rewards selling through the parent marketplace rather than through your own site.
  • The booking fee sits on top of the monthly subscription, so an operator on Start pays $49 plus 1.5% of direct online revenue and the plan price alone understates the cost.
  • The free plan is limited to a single user and constrained features, so any business with staff has to move to a paid tier almost immediately.
  • Adopting it deepens commercial dependence on Tripadvisor and Viator, which is uncomfortable if your strategy is reducing OTA commission exposure.
  • Reporting and back-office depth are lighter than dedicated operator platforms, so businesses with complex resource scheduling or multi-site operations often need workarounds.

RoomRaccoon

  • Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
  • Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
  • Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
  • Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.

Pricing, plan by plan

Bokun

Free
  • FreeFree
    • One user
    • No monthly fee
    • No Bokun booking fee
  • Start$49/month
    • Up to 5 users
    • 1.5% booking fee on direct online bookings
    • No booking fee on Viator bookings
  • Plus$149/month
    • Up to 10 users
    • 1.25% booking fee on direct online bookings
    • No Bokun fee on Viator bookings
  • Premium$499/month
    • Unlimited users
    • 1% booking fee on direct online bookings
    • No Bokun fee on Viator bookings

RoomRaccoon

On request
  • RoomRaccoon$undefined/year
    • Tiered subscription scaled by number of rooms
    • Higher tiers unlock dynamic pricing and upselling modules
    • Payment processing charged per transaction

Which should you pick?

Choose Bokun if

  • You need booking widgets.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want marketplace.
Bokun review

Choose RoomRaccoon if

  • You need property management.
  • You work on Web, iOS, Android.
  • You also want booking engine.
RoomRaccoon review

Questions people ask

Is Bokun or RoomRaccoon better?
Neither clearly leads. Bokun starts at Free and RoomRaccoon at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bokun or RoomRaccoon?
Bokun has a free tier; the other does not. Paid plans start at Free for Bokun and On request for RoomRaccoon.
Does Bokun or RoomRaccoon run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Bokun for free?
Yes. Bokun has a free tier, so you can try it without paying. RoomRaccoon starts at On request.
What is Bokun best used for?
Bokun is most often used for an operator already doing significant viator volume who wants that channel to cost nothing in software fees, a city tour company reselling partner products and taking commission through the bokun marketplace, an operator wanting a fixed monthly subscription rather than a percentage of every booking as fareharbor charges, a business taking most bookings by phone, which incur no bokun booking fee at all. Of those, an operator already doing significant viator volume who wants that channel to cost nothing in software fees and a city tour company reselling partner products and taking commission through the bokun marketplace are not what RoomRaccoon is typically brought in for.
What can Bokun do that RoomRaccoon cannot?
Bokun covers Booking widgets, Marketplace, Product and availability setup, Offline bookings. RoomRaccoon covers Property management, Booking engine, RaccoonPay, RaccoonRev. Both handle Channel manager.

Answered from the vendors’ own pages

Bokun: Are Viator bookings really free of Bokun fees?

Yes on the paid plans. Direct online bookings through your own widget carry 1% to 1.5% depending on tier.

RoomRaccoon: Does RoomRaccoon charge commission on direct bookings?

No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.

Bokun: Can I pass the booking fee to customers?

Yes, on the paid plans the fee can be added to the customer price rather than absorbed.

RoomRaccoon: Is it suitable for a hotel with 150 rooms?

It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.

Bokun: Who owns Bokun?

Viator, which is part of Tripadvisor.

RoomRaccoon: Can it be used as a channel manager only?

Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.

Bokun: Is the free plan usable in a real business?

Only for a solo operator. It is one user with limited features.

RoomRaccoon: Which regions does it support best?

Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.

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