Travel · head to head
myCWT vs Redeam
myCWT
Travel
Corporate travel booking and traveller care platform from CWT
- From
- On request
- Rated
- -
Redeam
Travel
Channel management and ticket redemption connecting attractions to resellers
- From
- On request
- Rated
- -
The short version
- Each has a real cost: myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.; Redeam pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
- They diverge on capability: myCWT covers Online booking tool, Redeam covers Reseller connectivity.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which myCWT and Redeam actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in myCWT
- Online booking tool
- Mobile itinerary and check in
- Hotel programme content
- Duty of care tracking
- Approval workflows
- Unused ticket management
- Reporting and analytics
- Expense handoff
Only in Redeam
- Reseller connectivity
- Ticket redemption
- Reconciliation reporting
- Rate and availability sync
- Distribution API
- Offline channel support
What people use each for
The jobs each tool is most often brought in to do.
myCWT
- A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot Redeam
- An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot Redeam
- A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot Redeam
- A business standardising traveller tracking and incident messaging for security and insurance obligationsnot Redeam
Redeam
- An attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every monthnot myCWT
- A destination operator wanting one integration to reach many OTAs rather than building each connection separatelynot myCWT
- A gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which onenot myCWT
- A business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partnernot myCWT
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
myCWT
- Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
- myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
- CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
- Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
- The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.
Redeam
- Pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
- It is not a booking engine, so you still pay for a reservation system alongside it and Redeam is an additional line rather than a replacement.
- The value is proportional to the number of reseller relationships you have, so an operator with two OTA connections gains nothing over the channel manager in their existing platform.
- Onboarding involves integrating both your reservation system and each partner, which is a project with dependencies on third parties you do not control.
- The vendor is small relative to the OTAs it connects to, which means limited leverage when a major channel changes its API and connections need rework.
Pricing, plan by plan
myCWT
On request- myCWT within a CWT travel programme$undefined/year
- Priced as transaction fees per booking, not per user
- Online booking fee is materially lower than an agent touched booking fee
- After hours, offline and complex ticketing surcharges are common
Redeam
On request- Redeam$undefined/year
- Reseller channel management
- Ticket validation and redemption
- Reconciliation reporting across partners
Which should you pick?
Choose myCWT if
- You need online booking tool.
- You work on Web, iOS, Android.
- You also want mobile itinerary and check in.
Choose Redeam if
- You need reseller connectivity.
- You work on Web, API.
- You also want ticket redemption.
Questions people ask
- Is myCWT or Redeam better?
- Neither clearly leads. myCWT starts at On request and Redeam at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, myCWT or Redeam?
- myCWT starts at On request and Redeam at On request.
- Does myCWT or Redeam run on more platforms?
- myCWT runs on Web, iOS, Android. Redeam runs on Web, API.
- What is myCWT best used for?
- myCWT is most often used for a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements, an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors, a company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact, a business standardising traveller tracking and incident messaging for security and insurance obligations. Of those, a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements and an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors are not what Redeam is typically brought in for.
- What can myCWT do that Redeam cannot?
- myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking. Redeam covers Reseller connectivity, Ticket redemption, Reconciliation reporting, Rate and availability sync.
Answered from the vendors’ own pages
myCWT: Can I buy myCWT without using CWT as my travel agency?
No. It is delivered as part of a CWT managed travel contract and is not licensed separately.
Redeam: Is Redeam a booking system?
No. It is connectivity, redemption and reconciliation between your reservation system and your resellers.
myCWT: What actually drives the cost?
Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.
Redeam: What does it cost?
Not published. Expect quoting by transaction volume or number of connections.
myCWT: Does the Amex GBT acquisition affect the platform?
It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.
Redeam: Do I still need a booking platform?
Yes. Redeam sits alongside FareHarbor, Bokun or your own system rather than replacing it.
Redeam: Does it handle offline resellers?
Yes, including pre-issued and paper vouchers from tour desks and agencies, which is the main reason operators buy it.
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