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Travel · head to head

Redeam vs Stayntouch

Redeam logo

Redeam

Travel

Channel management and ticket redemption connecting attractions to resellers

From
On request
Rated
-
Full reviewWebsite
Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Redeam pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.; Stayntouch quote-only pricing scaled by rooms, with no published rates
  • They diverge on capability: Redeam covers Reseller connectivity, Stayntouch covers Mobile check-in.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Redeam and Stayntouch actually diverge.

Attributes where Redeam and Stayntouch differ
AttributeRedeamStayntouch
PlatformsWeb, APIWeb, iOS, Android, Cloud

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Redeam

  • Reseller connectivity
  • Ticket redemption
  • Reconciliation reporting
  • Rate and availability sync
  • Distribution API
  • Offline channel support

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

What people use each for

The jobs each tool is most often brought in to do.

Redeam

  • An attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every monthnot Stayntouch
  • A destination operator wanting one integration to reach many OTAs rather than building each connection separatelynot Stayntouch
  • A gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which onenot Stayntouch
  • A business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partnernot Stayntouch

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot Redeam
  • Properties reducing lobby queuing at peak arrivalnot Redeam
  • Independents replacing an on-premise PMS with cloudnot Redeam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Redeam

  • Pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
  • It is not a booking engine, so you still pay for a reservation system alongside it and Redeam is an additional line rather than a replacement.
  • The value is proportional to the number of reseller relationships you have, so an operator with two OTA connections gains nothing over the channel manager in their existing platform.
  • Onboarding involves integrating both your reservation system and each partner, which is a project with dependencies on third parties you do not control.
  • The vendor is small relative to the OTAs it connects to, which means limited leverage when a major channel changes its API and connections need rework.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

Pricing, plan by plan

Redeam

On request
  • Redeam$undefined/year
    • Reseller channel management
    • Ticket validation and redemption
    • Reconciliation reporting across partners

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

Which should you pick?

Choose Redeam if

  • You need reseller connectivity.
  • You work on Web, API.
  • You also want ticket redemption.
Redeam review

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Questions people ask

Is Redeam or Stayntouch better?
Neither clearly leads. Redeam starts at On request and Stayntouch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Redeam or Stayntouch?
Redeam starts at On request and Stayntouch at On request.
Does Redeam or Stayntouch run on more platforms?
Redeam runs on Web, API. Stayntouch runs on Web, iOS, Android, Cloud.
What is Redeam best used for?
Redeam is most often used for an attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every month, a destination operator wanting one integration to reach many otas rather than building each connection separately, a gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which one, a business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partner. Of those, an attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every month and a destination operator wanting one integration to reach many otas rather than building each connection separately are not what Stayntouch is typically brought in for.
What can Redeam do that Stayntouch cannot?
Redeam covers Reseller connectivity, Ticket redemption, Reconciliation reporting, Rate and availability sync. Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API.

Answered from the vendors’ own pages

Redeam: Is Redeam a booking system?

No. It is connectivity, redemption and reconciliation between your reservation system and your resellers.

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

Redeam: What does it cost?

Not published. Expect quoting by transaction volume or number of connections.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

Redeam: Do I still need a booking platform?

Yes. Redeam sits alongside FareHarbor, Bokun or your own system rather than replacing it.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

Redeam: Does it handle offline resellers?

Yes, including pre-issued and paper vouchers from tour desks and agencies, which is the main reason operators buy it.

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