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Logging · head to head

Loki vs New Relic Logs

Loki logo

Loki

Logging

Like Prometheus but for Logs

From
Free
Rated
-
Full reviewWebsite
New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Loki the Grafana Cloud free tier caps log ingestion at 50 GB a month with 14 day retention; New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • They diverge on capability: Loki covers Log aggregation, New Relic Logs covers Log ingestion.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Loki and New Relic Logs actually diverge.

Attributes where Loki and New Relic Logs differ
AttributeLokiNew Relic Logs
Pricing modelopen-sourcefreemium
Founded20142008

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Api), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Loki

  • Log aggregation
  • Label-based indexing
  • Real-time log streaming
  • LogQL query language

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards

Both cover

  • API
  • Webhooks
  • REST
  • Web support
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Loki

  • Aggregating application and infrastructure logs with label based indexingnot New Relic Logs
  • Querying logs alongside metrics in Grafananot New Relic Logs

New Relic Logs

  • Centralised log management alongside metrics and tracesnot Loki
  • Searching and alerting on application logs in context with performance datanot Loki

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Loki

  • The Grafana Cloud free tier caps log ingestion at 50 GB a month with 14 day retention
  • Paid log pricing is split across three separate meters, at $0.050 per GB processed, $0.400 per GB written and $0.100 per GB retained
  • Retaining logs is billed separately from ingesting them, so keeping data costs on an ongoing basis rather than once
  • The Pro plan carries a $19 a month platform fee before any usage charges

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Pricing, plan by plan

Loki

Free
  • FreeFree
    • Log aggregation
    • Label-based indexing
    • Real-time log streaming

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Which should you pick?

Choose Loki if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want label-based indexing.
Loki review

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Questions people ask

Is Loki or New Relic Logs better?
Neither clearly leads. Loki starts at Free and New Relic Logs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Loki or New Relic Logs?
Loki starts at Free and New Relic Logs at Free.
Does Loki or New Relic Logs run on more platforms?
Both run on Web, Api, so platform support will not decide this one for you.
Can I use Loki for free?
Both have a free tier, so you can try either at no cost before committing.
What is Loki best used for?
Loki is most often used for aggregating application and infrastructure logs with label based indexing, querying logs alongside metrics in grafana. Of those, aggregating application and infrastructure logs with label based indexing and querying logs alongside metrics in grafana are not what New Relic Logs is typically brought in for.
What can Loki do that New Relic Logs cannot?
Loki covers Log aggregation, Label-based indexing, Real-time log streaming, LogQL query language. New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards. Both handle API, Webhooks, REST, Web support.

Answered from the vendors’ own pages

Loki: What does it cost to use Grafana Loki?

Loki is open source and free under the AGPLv3 license for self-hosted deployments. Grafana's managed Cloud Logs service includes a free tier up to 50GB of logs at no cost.

Source
New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
Loki: Are there paid options for Loki beyond the free tier?

Yes. Grafana Cloud Logs offers paid tiers for teams and enterprises, and Enterprise Logs provides self-managed options with expert support for organizations with data localization or privacy requirements.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
Loki: What license does open source Loki use?

Loki is released under the AGPLv3 license, which requires you to share modifications and publish your source code if you deploy modifications publicly.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
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