Softwr

Logging · head to head

New Relic Logs vs Rootly

New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite
Rootly logo

Rootly

Logging

AI-native incident management with automation, on-call, and root cause analysis

From
$20/user-month
Rated
-
Full reviewWebsite

The short version

  • Only New Relic Logs has a free tier, so it costs nothing to try first.
  • Each has a real cost: New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it; Rootly pricing higher than some competitors for basic features
  • They diverge on capability: New Relic Logs covers Log ingestion, Rootly covers AI SRE automation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which New Relic Logs and Rootly actually diverge.

Attributes where New Relic Logs and Rootly differ
AttributeNew Relic LogsRootly
Starting priceFree$20/user-month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, ApiWeb, Mobile, Slack, Microsoft Teams
Founded20082020

Identical on both: user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards
  • API
  • Webhooks
  • REST
  • Web support

Only in Rootly

  • AI SRE automation
  • Alert routing
  • On-call management
  • Incident response
  • Call routing
  • AI meeting bot
  • Status pages

What people use each for

The jobs each tool is most often brought in to do.

New Relic Logs

  • Centralised log management alongside metrics and tracesnot Rootly
  • Searching and alerting on application logs in context with performance datanot Rootly

Rootly

  • Automate on-call and incident response workflowsnot New Relic Logs
  • Run root cause analysis with AI assistancenot New Relic Logs
  • Track and improve Mean Time to Mitigation (MTTR)not New Relic Logs
  • Coordinate response across distributed teamsnot New Relic Logs
  • Learn from post-incident retrospectivesnot New Relic Logs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Rootly

  • Pricing higher than some competitors for basic features
  • AI SRE features require separate contact-sales engagement
  • Learning curve for advanced automation features
  • Per-user pricing increases costs as team grows

Pricing, plan by plan

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Rootly

$20/user-month
  • Incident Response Essentials$20/user-month
    • Response with Slack integration
    • @Rootly AI Chat
    • AI Similar Incidents detection
  • Incident Response Enterprise$undefined/custom
    • All Essentials features
    • Custom forms and incident types
    • Private incidents
  • On-Call Essentials$20/user-month
    • Alert grouping and routing
    • Live call routing (1 phone number)
    • Schedules and escalation policies
  • On-Call Enterprise$undefined/custom
    • All Essentials features
    • 5 phone numbers for call routing
    • Unlimited schedules

Which should you pick?

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Choose Rootly if

  • You need ai sre automation.
  • You work on Web, Mobile, Slack, Microsoft Teams.
  • You also want alert routing.
Rootly review

Questions people ask

Is New Relic Logs or Rootly better?
Neither clearly leads. New Relic Logs starts at Free and Rootly at $20/user-month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, New Relic Logs or Rootly?
New Relic Logs has a free tier; the other does not. Paid plans start at Free for New Relic Logs and $20/user-month for Rootly.
Does New Relic Logs or Rootly run on more platforms?
New Relic Logs runs on Web, Api. Rootly runs on Web, Mobile, Slack, Microsoft Teams.
Can I use New Relic Logs for free?
Yes. New Relic Logs has a free tier, so you can try it without paying. Rootly starts at $20/user-month.
What is New Relic Logs best used for?
New Relic Logs is most often used for centralised log management alongside metrics and traces, searching and alerting on application logs in context with performance data. Of those, centralised log management alongside metrics and traces and searching and alerting on application logs in context with performance data are not what Rootly is typically brought in for.
What can New Relic Logs do that Rootly cannot?
New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards. Rootly covers AI SRE automation, Alert routing, On-call management, Incident response.

Answered from the vendors’ own pages

New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
Rootly: How much does Rootly cost?

Rootly charges $20/user/month for both Incident Response and On-Call Essentials plans. Enterprise plans require contacting sales. Startups under 100 employees with less than $50M raised get up to 50% discount.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
Rootly: What is Rootly AI SRE?

AI SRE is an advanced feature that provides automated root cause analysis, alert correlation with system changes, impact analysis, and remediation suggestions. Pricing requires contact with sales.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
Rootly: Does Rootly integrate with Slack?

Yes, Rootly natively integrates with Slack for incident response workflows, allowing teams to manage incidents directly in Slack.

Source
Rootly: Are there discounts for small companies?

Yes, startups under 100 employees or less than 25 employees can get special pricing up to 50% discount. Contact Rootly sales for details.

Source
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