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Logging · head to head

incident.io vs New Relic Logs

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • They diverge on capability: incident.io covers Intelligent alert routing, New Relic Logs covers Log ingestion.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which incident.io and New Relic Logs actually diverge.

Attributes where incident.io and New Relic Logs differ
Attributeincident.ioNew Relic Logs
Pricing modelsubscriptionfreemium
PlatformsWeb, Slack, Microsoft TeamsWeb, Api
Founded20212008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards
  • API
  • Webhooks
  • REST
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot New Relic Logs
  • Automatically investigate root causes with AInot New Relic Logs
  • Maintain on-call schedules across teamsnot New Relic Logs
  • Track incident metrics and trendsnot New Relic Logs
  • Communicate status to customers automaticallynot New Relic Logs

New Relic Logs

  • Centralised log management alongside metrics and tracesnot incident.io
  • Searching and alerting on application logs in context with performance datanot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Questions people ask

Is incident.io or New Relic Logs better?
Neither clearly leads. incident.io starts at Free and New Relic Logs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or New Relic Logs?
incident.io starts at Free and New Relic Logs at Free.
Does incident.io or New Relic Logs run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. New Relic Logs runs on Web, Api.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what New Relic Logs is typically brought in for.
What can incident.io do that New Relic Logs cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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