Softwr

Logging · head to head

New Relic Logs vs Traceloop

New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite
Traceloop logo

Traceloop

Logging

LLM reliability platform with open-source observability and evaluation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it; Traceloop free tier limited to 50k spans per month and 24-hour retention, restricting production use
  • They diverge on capability: New Relic Logs covers Log ingestion, Traceloop covers Open-source SDK (OpenLLMetry).
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which New Relic Logs and Traceloop actually diverge.

Attributes where New Relic Logs and Traceloop differ
AttributeNew Relic LogsTraceloop
Pricing modelfreemiumFreemium with pay-as-you-go enterprise option
PlatformsWeb, ApiCloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby
Founded2008Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards
  • API
  • Webhooks
  • REST
  • Web support

Only in Traceloop

  • Open-source SDK (OpenLLMetry)
  • Multi-provider support
  • Observability platform integration
  • Framework support
  • Monitoring dashboard
  • Evaluation system
  • Deployment flexibility

What people use each for

The jobs each tool is most often brought in to do.

New Relic Logs

  • Centralised log management alongside metrics and tracesnot Traceloop
  • Searching and alerting on application logs in context with performance datanot Traceloop

Traceloop

  • Monitoring LLM application performance in productionnot New Relic Logs
  • Instrumenting LLM apps with minimal code overheadnot New Relic Logs
  • Continuous evaluation and quality scoring of LLM outputsnot New Relic Logs
  • Debugging LLM application issues with full trace visibilitynot New Relic Logs
  • Integrating observability data into existing monitoring stacksnot New Relic Logs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Traceloop

  • Free tier limited to 50k spans per month and 24-hour retention, restricting production use
  • Company acquisition by ServiceNow creates uncertainty about future roadmap
  • Requires integration with separate observability platforms for visualization
  • Less feature-rich than dedicated LLM evaluation platforms

Pricing, plan by plan

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Traceloop

Free
  • FreeFree
    • 50,000 spans per month
    • Up to 5 seats
    • 24-hour data retention
  • Enterprise$undefined/custom
    • Unlimited spans per month
    • Unlimited seats
    • Custom data retention

Which should you pick?

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Choose Traceloop if

  • You need open-source sdk (openllmetry).
  • You want to start without paying.
  • You work on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby.
  • You also want multi-provider support.
Traceloop review

Questions people ask

Is New Relic Logs or Traceloop better?
Neither clearly leads. New Relic Logs starts at Free and Traceloop at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, New Relic Logs or Traceloop?
New Relic Logs starts at Free and Traceloop at Free.
Does New Relic Logs or Traceloop run on more platforms?
New Relic Logs runs on Web, Api. Traceloop runs on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby.
Can I use New Relic Logs for free?
Both have a free tier, so you can try either at no cost before committing.
What is New Relic Logs best used for?
New Relic Logs is most often used for centralised log management alongside metrics and traces, searching and alerting on application logs in context with performance data. Of those, centralised log management alongside metrics and traces and searching and alerting on application logs in context with performance data are not what Traceloop is typically brought in for.
What can New Relic Logs do that Traceloop cannot?
New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards. Traceloop covers Open-source SDK (OpenLLMetry), Multi-provider support, Observability platform integration, Framework support.

Answered from the vendors’ own pages

New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
Traceloop: Is OpenLLMetry open-source?

Yes, OpenLLMetry is Traceloop's open-source SDK built on OpenTelemetry standards. It allows teams to instrument LLM applications with just 2 lines of code and send data to 25+ observability platforms.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
Traceloop: What is the impact of ServiceNow acquisition?

Traceloop is joining ServiceNow, representing a strategic acquisition that will broaden enterprise adoption and integration capabilities. Current operations continue with free and enterprise options available.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
Traceloop: How many LLM providers and frameworks does Traceloop support?

Traceloop supports 20+ LLM providers including OpenAI and Anthropic, and integrates with frameworks like LangChain and LlamaIndex. It can send data to 25+ observability platforms.

Source
Share

Related pages

More on New Relic Logs

More on Traceloop

Keep looking

Other head to heads