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Logging · head to head

Grafana Loki vs New Relic Logs

Grafana Loki logo

Grafana Loki

Logging

Log Aggregation for Grafana Stack

From
Free
Rated
-
Full reviewWebsite
New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grafana Loki grafana Cloud Logs Pro plan includes only 30-day retention; retention beyond 30 days requires Enterprise plan with minimum $25,000 annual commitment; New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • They diverge on capability: Grafana Loki covers Log aggregation, New Relic Logs covers Log ingestion.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Grafana Loki and New Relic Logs actually diverge.

Attributes where Grafana Loki and New Relic Logs differ
AttributeGrafana LokiNew Relic Logs
PlatformsSelf-hosted (open source), Managed (Grafana Cloud Logs), Enterprise (self-managed with support)Web, Api
Founded20142008

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grafana Loki

  • Log aggregation
  • Label-based indexing
  • LogQL language
  • Cost-effective

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards

Both cover

  • API
  • Webhooks
  • REST
  • Web support
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Grafana Loki

  • Cost-sensitive organisations deploying Kubernetes and Prometheus ecosystemsnot New Relic Logs
  • Teams needing index-free log aggregation for high-volume environmentsnot New Relic Logs

New Relic Logs

  • Centralised log management alongside metrics and tracesnot Grafana Loki
  • Searching and alerting on application logs in context with performance datanot Grafana Loki

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grafana Loki

  • Grafana Cloud Logs Pro plan includes only 30-day retention; retention beyond 30 days requires Enterprise plan with minimum $25,000 annual commitment
  • Open-source version requires self-hosting all infrastructure including storage and scaling

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Pricing, plan by plan

Grafana Loki

Free

No published plan breakdown. See the Grafana Loki review.

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Which should you pick?

Choose Grafana Loki if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Self-hosted (open source), Managed (Grafana Cloud Logs), Enterprise (self-managed with support).
  • You also want label-based indexing.
Grafana Loki review

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Questions people ask

Is Grafana Loki or New Relic Logs better?
Neither clearly leads. Grafana Loki starts at Free and New Relic Logs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grafana Loki or New Relic Logs?
Grafana Loki starts at Free and New Relic Logs at Free.
Does Grafana Loki or New Relic Logs run on more platforms?
Grafana Loki runs on Self-hosted (open source), Managed (Grafana Cloud Logs), Enterprise (self-managed with support). New Relic Logs runs on Web, Api.
Can I use Grafana Loki for free?
Both have a free tier, so you can try either at no cost before committing.
What is Grafana Loki best used for?
Grafana Loki is most often used for cost-sensitive organisations deploying kubernetes and prometheus ecosystems, teams needing index-free log aggregation for high-volume environments. Of those, cost-sensitive organisations deploying kubernetes and prometheus ecosystems and teams needing index-free log aggregation for high-volume environments are not what New Relic Logs is typically brought in for.
What can Grafana Loki do that New Relic Logs cannot?
Grafana Loki covers Log aggregation, Label-based indexing, LogQL language, Cost-effective. New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards. Both handle API, Webhooks, REST, Web support.

Answered from the vendors’ own pages

Grafana Loki: Is there a free tier for Grafana Cloud?

Yes, Grafana Cloud has a Free Forever plan at no cost with no registration required. The free tier is suitable for personal projects and early-stage startups.

Source
New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
Grafana Loki: How long is data retained in Grafana's free plan?

The free tier retains metrics, logs, traces, and profiles for 14 days.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
Grafana Loki: What is the minimum cost for Grafana Enterprise?

Grafana Enterprise has a minimum annual commitment of 25,000 dollars.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
Grafana Loki: Do I need a credit card to use Grafana's free tier?

No, Grafana Cloud's Free Forever plan requires no credit card to get started.

Source
Grafana Loki: How is Grafana Cloud billed?

Grafana Cloud Pro starts at 19 dollars per month with usage-based charges on top. Billing is monthly based on your consumption. Grafana offers automatic volume discounts based on your spending.

Source
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