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Software · head to head

Jivochat vs Freshchat

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Freshchat logo

Freshchat

Software

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • They diverge on capability: Jivochat covers Phone integration, Freshchat covers Chatbots.

Where they differ

Only the attributes on which Jivochat and Freshchat actually diverge.

Attributes where Jivochat and Freshchat differ
AttributeJivochatFreshchat
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded20082010

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Only in Freshchat

  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Shopify

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Freshchat
  • Handling customer conversations from one agent inboxnot Freshchat

Freshchat

  • Live chat on a website or in an appnot Jivochat
  • Shared inbox across chat, email and social messengersnot Jivochat
  • Chatbot deflection before a conversation reaches an agentnot Jivochat
  • Routing conversations by skill or language on the higher tiersnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Which should you pick?

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Choose Freshchat if

  • You need chatbots.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want campaigns.
Freshchat review

Questions people ask

Is Jivochat or Freshchat better?
Neither clearly leads. Jivochat starts at Free and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Freshchat?
Jivochat starts at Free and Freshchat at Free.
Does Jivochat or Freshchat run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Freshchat runs on Web, Ios, Android.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Freshchat is typically brought in for.
What can Jivochat do that Freshchat cannot?
Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Freshchat covers Chatbots, Campaigns, WhatsApp, Instagram. Both handle Live chat, Slack, Web support, Android support.
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Related pages

More on Jivochat

More on Freshchat

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