Live Chat & Chatbots · head to head
Conferbot vs Freshchat
Conferbot
Live Chat & Chatbots
No-code AI chatbot builder for websites and messaging channels
- From
- Free
- Rated
- -
Freshchat
Live Chat & Chatbots
Modern messaging for customer engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
- They diverge on capability: Conferbot covers Visual flow builder, Freshchat covers Live chat.
Where they differ
Only the attributes on which Conferbot and Freshchat actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conferbot
- Visual flow builder
- Omnichannel deployment
- Unified inbox
- AI-powered responses
- Templates library
- Integrations
- Analytics dashboard
- Developer API and SDKs
Only in Freshchat
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
What people use each for
The jobs each tool is most often brought in to do.
Conferbot
- Automating website lead capture with conversational formsnot Freshchat
- Handling customer support inquiries across messaging appsnot Freshchat
- Deploying a single bot across WhatsApp, Messenger, and website widgetnot Freshchat
- Booking meetings via chatbot with calendar integrationnot Freshchat
- Deflecting support tickets with a knowledge base botnot Freshchat
Freshchat
- Live chat on a website or in an appnot Conferbot
- Shared inbox across chat, email and social messengersnot Conferbot
- Chatbot deflection before a conversation reaches an agentnot Conferbot
- Routing conversations by skill or language on the higher tiersnot Conferbot
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conferbot
- The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
- Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
- Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
- The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
- Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Pricing, plan by plan
Conferbot
Free- FreeFree
- 600 conversations/month
- 1 seat
- Basic integrations
- Starter$19/month
- 2,000 conversations/month
- Removes Conferbot branding
- All integrations
- Pro$39/month
- 5,000 conversations/month
- 5 seats included
- Custom branding
- Business$59/month
- 10,000 conversations/month
- 15 seats included
- White-label solution
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Which should you pick?
Choose Conferbot if
- You need visual flow builder.
- You want to start without paying.
- You work on web, ios, android, api.
- You also want omnichannel deployment.
Choose Freshchat if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Conferbot or Freshchat better?
- Neither clearly leads. Conferbot starts at Free and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conferbot or Freshchat?
- Conferbot starts at Free and Freshchat at Free.
- Does Conferbot or Freshchat run on more platforms?
- Conferbot runs on web, ios, android, api. Freshchat runs on Web, Ios, Android.
- Can I use Conferbot for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Conferbot best used for?
- Conferbot is most often used for automating website lead capture with conversational forms, handling customer support inquiries across messaging apps, deploying a single bot across whatsapp, messenger, and website widget, booking meetings via chatbot with calendar integration. Of those, automating website lead capture with conversational forms and handling customer support inquiries across messaging apps are not what Freshchat is typically brought in for.
- What can Conferbot do that Freshchat cannot?
- Conferbot covers Visual flow builder, Omnichannel deployment, Unified inbox, AI-powered responses. Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp.
Answered from the vendors’ own pages
Conferbot: What does Conferbot cost?
Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.
SourceConferbot: Is there a free plan, and what does it include?
Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.
SourceConferbot: Can I change plan later?
Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.
SourceConferbot: Which channels can one bot be deployed to?
A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.
SourceConferbot: Does Conferbot offer an API?
Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.
SourceRelated pages
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