Softwr

Live Chat · head to head

Amazon Lex vs Jivochat

Amazon Lex logo

Amazon Lex

Live Chat

AWS conversational AI service

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Amazon Lex covers Speech recognition, Jivochat covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amazon Lex and Jivochat actually diverge.

Attributes where Amazon Lex and Jivochat differ
AttributeAmazon LexJivochat
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Mobile app, IOS, Android
Founded20062008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Chatbot developmentnot Jivochat
  • Voice-based conversational AInot Jivochat
  • Natural language understandingnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Amazon Lex
  • Handling customer conversations from one agent inboxnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Amazon Lex

Free
  • Standard Usage$0.004/per speech request
    • Speech requests at $0.004 each
  • Text Requests$0.00075/per text request
    • Text requests at $0.00075 each

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You want to start without paying.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is Amazon Lex or Jivochat better?
Neither clearly leads. Amazon Lex starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Jivochat?
Amazon Lex starts at Free and Jivochat at Free.
Does Amazon Lex or Jivochat run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Amazon Lex for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Lex best used for?
Amazon Lex is most often used for chatbot development, voice-based conversational ai, natural language understanding. Of those, chatbot development and voice-based conversational ai are not what Jivochat is typically brought in for.
What can Amazon Lex do that Jivochat cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Web support.

Answered from the vendors’ own pages

Amazon Lex: How much does Amazon Lex cost?

Amazon Lex charges $0.004 per speech request and $0.00075 per text request with no upfront commitments or minimum fees required.

Source
Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
Amazon Lex: Is there a free tier for Amazon Lex?

Yes, new AWS customers receive 10,000 text requests and 5,000 speech requests per month free for the first year. Additional $200 in AWS Free Tier credits are available for new customers as of July 15, 2025, with all credits expiring within 12 months.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
Amazon Lex: What is the example monthly cost for Amazon Lex?

For 8,000 speech requests ($32) and 2,000 text requests ($1.50), the approximate monthly total is $33.50, though actual costs vary based on usage volume.

Source
Share

Related pages

More on Amazon Lex

More on Jivochat

Keep looking

Other head to heads