Softwr

Live Chat & Chatbots · head to head

Jivochat vs Amazon Lex

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Amazon Lex logo

Amazon Lex

Live Chat & Chatbots

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • They diverge on capability: Jivochat covers Live chat, Amazon Lex covers Speech recognition.

Where they differ

Only the attributes on which Jivochat and Amazon Lex actually diverge.

Attributes where Jivochat and Amazon Lex differ
AttributeJivochatAmazon Lex
Starting priceFree$0.00075/per text request
Pricing modelfreemiumusage-based
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, AWS Cloud
Founded20082006

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Amazon Lex
  • Handling customer conversations from one agent inboxnot Amazon Lex

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Jivochat
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Jivochat
  • Custom conversational interfaces integrated into existing applicationsnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Questions people ask

Is Jivochat or Amazon Lex better?
Neither clearly leads. Jivochat starts at Free and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Amazon Lex?
Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and $0.00075/per text request for Amazon Lex.
Does Jivochat or Amazon Lex run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Amazon Lex runs on Web, AWS Cloud.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Amazon Lex starts at $0.00075/per text request.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Amazon Lex is typically brought in for.
What can Jivochat do that Amazon Lex cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jivochat

More on Amazon Lex

Keep looking

Other head to heads