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Customer Support · head to head

HubSpot Service Hub vs Re:amaze

HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: HubSpot Service Hub covers Ticketing, Re:amaze covers Multi-channel inbox.

Where they differ

Only the attributes on which HubSpot Service Hub and Re:amaze actually diverge.

Attributes where HubSpot Service Hub and Re:amaze differ
AttributeHubSpot Service HubRe:amaze
Starting priceFree$29/month
Free tierYesNo
Founded20062012

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Zoom
  • Microsoft Teams

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Both cover

  • Live chat
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Re:amaze
  • Knowledge base and customer self-servicenot Re:amaze
  • Live chat and chatbots on a websitenot Re:amaze
  • Customer feedback surveys and CSATnot Re:amaze
  • Support reporting tied into the HubSpot CRMnot Re:amaze

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot HubSpot Service Hub
  • Running a help centre and chatbots for an ecommerce storenot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Questions people ask

Is HubSpot Service Hub or Re:amaze better?
Neither clearly leads. HubSpot Service Hub starts at Free and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or Re:amaze?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and $29/month for Re:amaze.
Does HubSpot Service Hub or Re:amaze run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Re:amaze starts at $29/month.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Re:amaze is typically brought in for.
What can HubSpot Service Hub do that Re:amaze cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Conversational bots. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Slack, GDPR, Web support.
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