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Customer Support · head to head

Chatwoot vs HubSpot Service Hub

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Chatwoot covers Email inbox, HubSpot Service Hub covers Ticketing.

Where they differ

Only the attributes on which Chatwoot and HubSpot Service Hub actually diverge.

Attributes where Chatwoot and HubSpot Service Hub differ
AttributeChatwootHubSpot Service Hub
Pricing modelUnknownsubscription
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172006

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram
  • Line
  • Facebook

Only in HubSpot Service Hub

  • Ticketing
  • Customer feedback
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Zoom
  • Microsoft Teams
  • Salesforce

Both cover

  • Live chat
  • Knowledge base
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot HubSpot Service Hub
  • Privacy-first chatnot HubSpot Service Hub
  • Multi-channel supportnot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Chatwoot
  • Knowledge base and customer self-servicenot Chatwoot
  • Live chat and chatbots on a websitenot Chatwoot
  • Customer feedback surveys and CSATnot Chatwoot
  • Support reporting tied into the HubSpot CRMnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Which should you pick?

Choose Chatwoot if

  • You need email inbox.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want social channels.
Chatwoot review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer feedback.
HubSpot Service Hub review

Questions people ask

Is Chatwoot or HubSpot Service Hub better?
Neither clearly leads. Chatwoot starts at Free and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or HubSpot Service Hub?
Chatwoot starts at Free and HubSpot Service Hub at Free.
Does Chatwoot or HubSpot Service Hub run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. HubSpot Service Hub runs on Web, Ios, Android.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what HubSpot Service Hub is typically brought in for.
What can Chatwoot do that HubSpot Service Hub cannot?
Chatwoot covers Email inbox, Social channels, Chatbots, Reports. HubSpot Service Hub covers Ticketing, Customer feedback, Conversational bots, Reporting. Both handle Live chat, Knowledge base, Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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