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Customer Support · head to head

ManageEngine ServiceDesk Plus vs Re:amaze

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Re:amaze actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Re:amaze differ
AttributeManageEngine ServiceDesk PlusRe:amaze
PlatformsWebWeb, Ios, Android
FoundedUnknown2012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Re:amaze does not also cover.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Re:amaze
  • IT asset management and change managementnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot ManageEngine ServiceDesk Plus
  • Multi-channel communication management across email, chat, SMS, and voicenot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is ManageEngine ServiceDesk Plus or Re:amaze better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Re:amaze?
ManageEngine ServiceDesk Plus starts at Free and Re:amaze at Free.
Does ManageEngine ServiceDesk Plus or Re:amaze run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Re:amaze runs on Web, Ios, Android.
Can I use ManageEngine ServiceDesk Plus for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManageEngine ServiceDesk Plus best used for?
ManageEngine ServiceDesk Plus is most often used for it service desk for small to enterprise organizations, it asset management and change management. Of those, it service desk for small to enterprise organizations and it asset management and change management are not what Re:amaze is typically brought in for.
What can ManageEngine ServiceDesk Plus do that Re:amaze cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots.

Answered from the vendors’ own pages

ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
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