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Customer Support · head to head

Podium vs Re:amaze

Podium logo

Podium

Customer Support

Messaging platform for local businesses

From
$249/month
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Podium no transparent pricing published online; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Podium covers Text messaging, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Podium and Re:amaze actually diverge.

Attributes where Podium and Re:amaze differ
AttributePodiumRe:amaze
Starting price$249/monthFree
Free tierNoYes
Founded20142012

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Podium

  • Text messaging
  • Review management
  • Webchat
  • Payments
  • Team inbox
  • Google
  • Facebook
  • QuickBooks

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Both cover

  • Automation
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Podium

  • Managing customer messages and reviews for local businessesnot Re:amaze
  • Converting inbound leads through text and web chatnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Podium
  • Multi-channel communication management across email, chat, SMS, and voicenot Podium

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Podium

  • No transparent pricing published online
  • 10DLC base fee amount not specified
  • Bulk Messages credits and limits not quantified

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Podium

$249/month
  • Essentials$249/month
    • Inbox
    • Reviews
    • Website chat
  • Standard$449/month
    • Essentials + Campaigns
    • Payments
    • Automation
  • Professional$undefined/month
    • Standard + Advanced analytics
    • Multi-location

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Podium if

  • You need text messaging.
  • You work on Web, Ios, Android.
  • You also want review management.
Podium review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Podium or Re:amaze better?
Neither clearly leads. Podium starts at $249/month and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Podium or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at $249/month for Podium and Free for Re:amaze.
Does Podium or Re:amaze run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Podium starts at $249/month.
What is Podium best used for?
Podium is most often used for managing customer messages and reviews for local businesses, converting inbound leads through text and web chat. Of those, managing customer messages and reviews for local businesses and converting inbound leads through text and web chat are not what Re:amaze is typically brought in for.
What can Podium do that Re:amaze cannot?
Podium covers Text messaging, Review management, Webchat, Payments. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Automation, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Podium: How do I find out Podium pricing for my business?

Podium requires contacting their sales team directly at 1-801-438-4425 or visiting http://podium.com/getpricing for a custom quote based on your business needs.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Podium: What messaging features might incur additional costs?

10DLC messaging has a base fee (amount unspecified) and Bulk Messages credits are available with limits that are not detailed on their public pricing page.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Podium: Does Podium publish pricing tiers online?

No. Podium states plans are designed to fit specific business needs and requires sales team consultation instead of displaying standard public pricing.

Source
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